{"id":1703646,"url":"https://alion.io/job/nexcess-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":2155317,"name":"Nexcess","domain":"nexcess.com","url":"https://alion.io/company/nexcess-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CentOS Stream","optional":false},{"name":"Debian","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T08:16:41Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-06T21:28:59Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.\nOur platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.\nWe are looking for a Technical Support Engineer in Ha Noi.\nWe will welcome you to our team if you want to learn\nSystem administration of servers from anywhere in the world.\nDiagnose hardware, software and network server issues.\nWork with hardware monitoring.\nWork with cloud technologies.\nWe offer\nWork in a team of professionals at international level.\nComfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.\nMentor assistance, learning modern IT technologies.\nIndividual vocational training plan for 12+ months.\nOpportunity to practice and improve your English.\nRequirements\nYour English is sufficient for e-mail correspondence.\nYou are attentive to details, able to search and analyze information.\nYou know what components a modern computer consists of.\nYou understand the basic principles of the Internet and computer networks.\nWill be an advantage\nExperience with Linux operating systems (Ubuntu, CentOS, Debian).\nBasic knowledge of working in the Linux terminal.\nExperience in installing Windows/Linux OS from the ground up.","description_format":"text","description_chars":1773,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T14:07:22Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.35,"age_days":53,"expected_fill_days":22,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/nexcess-technical-support-engineer-2","json_url":"https://alion.io/job/nexcess-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-06T23:07:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4207,"day_limit":5000,"remaining_today":793,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2155317},"rest":"https://alion.io/mcp/rest/get_company?id=2155317"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexcess-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexcess-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexcess-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexcess-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexcess-technical-support-engineer-2"}]}