{"id":3759378,"url":"https://alion.io/job/nexgen-cloud-it-support-engineer","title":"IT Support Engineer","company":{"id":678909,"name":"NexGen Cloud","domain":"nexgencloud.com","url":"https://alion.io/company/nexgencloud","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Jira","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Confluence","optional":true},{"name":"PowerShell","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:09:48Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T03:10:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ABOUT NEXGEN CLOUD\nNexGen Cloud is a fast-growing GPU cloud and AI infrastructure business. We’re the company behind Hyperstack - a self-serve, on-demand cloud platform built for high-performance AI, HPC, and compute-heavy workloads. Powered by 100% renewable energy and NVIDIA architecture, Hyperstack gives teams from AI startups to enterprise the compute they need, without the cost or complexity of legacy cloud.\nWe move fast, solve hard problems, and build things that matter. If you want ownership, real impact, and a front-row seat to one of the most consequential infrastructure shifts of the decade - this is the place.\nTHE ROLE: IT Support Engineer\nWe’re hiring at a pace that has made onboarding the biggest drain on our IT team’s week. Every new starter needs a working laptop, accounts, licences and access on day one, and right now that takes far longer than it should. We need someone to own it, alongside being the first point of contact for IT across our London and Marbella offices.\nThis is a role for someone who takes pride in closing a ticket properly, keeps a clean record of who has access to what, and can explain a fix just as clearly to a new graduate as to our C-suite.\nWHAT YOU’LL BE DOING\nRather than a checklist, here’s what success in this role actually looks like:\nEvery new joiner arrives to a set-up Windows or Mac device, working accounts and an IT induction on day one\nEvery leaver’s access is removed on their last day, with nothing left behind 1st and 2nd line requests are resolved across all offices, with every ticket tracked through to a proper close\nAccess is recorded and auditable, so it’s always clear who has access to what and who approved it\nDevices stay patched, compliant and accurately tracked in the asset register\nRun books and user guides mean routine fixes happen the same way every time, and staff can often solve problems themselves\nYou grow into Power Automate, building the workflows that take repetitive work off the queue for good\nABOUT YOU\nWe care more about how you think and work than a perfect CV. You’ll likely bring a combination of the following:\nEssential:\n2+ years in a 1st/2nd line IT support role, including hands-on setup of Windows and Mac devices for new starters\nDay-to-day experience working from a ticketing system (we use Jira, but any platform counts)\nHands-on Microsoft 365 administration, including SharePoint and Teams\nA disciplined approach to documenting access and keeping records audit-ready\nAble to work from our London office on a hybrid basis\nNice to Have:\nFamiliarity with PowerShell or Power Automate (we’ll help you build these skills)\nSaaS administration experience across tools like Jira, Confluence, Slack or Zoom\nExperience supporting users across more than one office or country, ideally in a scale-up\nWHAT WE OFFER\nCompetitive salary and annual discretionary bonus scheme\nEmployee wellbeing benefits\n25 days holiday, plus public holidays\nPrivate Medical Insurance\nEnhanced Pension Scheme\nFlexible working arrangements (remote or hybrid, depending on role and location)\nReal ownership and autonomy - the trust to take initiative and experiment\nVisible, meaningful impact as we scale\nClear career progression in a high-growth company\nA collaborative, international culture built on trust, transparency, and ownership\nThe chance to help shape NexGen Cloud’s team, culture, and future\nWHY APPLY\nWe welcome applications from all backgrounds. If you enjoy solving complex infrastructure problems and want to build something meaningful at scale, we’d like to hear from you.\nMORE INFORMATION\nVisit our careers page to learn more about us or follow us on LinkedIn and X to learn more about our journey and keep up with our latest news and releases.","description_format":"text","description_chars":3739,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","AI Compute & Inference","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-11-04T18:04:24Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":77,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/nexgen-cloud-it-support-engineer","json_url":"https://alion.io/job/nexgen-cloud-it-support-engineer.json","meta":{"generated_at":"2026-11-07T05:13:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678909},"rest":"https://alion.io/mcp/rest/get_company?id=678909"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexgen-cloud-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexgen-cloud-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexgen-cloud-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexgen-cloud-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexgen-cloud-it-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3759378}},{"tool":"search_jobs","arguments":{"company":"nexgencloud.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3759378},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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