{"id":3356190,"url":"https://alion.io/job/nexin-customer-service-manager-brussels","title":"Customer Service Manager - Brussels","company":{"id":4412981,"name":"Nexin","domain":"nexin.be","url":"https://alion.io/company/nexin-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brussels, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":67000,"period":"year","method":"role_country_seniority_unknown","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T01:15:03Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Service Manager :For one of our clients, an established international company operating in a B2B environment, we are currently looking for an experienced Customer Service Manager.\nThis is a key position for someone who combines a strong customer focus with the ability to bring structure, improve ways of working and contribute to the continuous evolution of customer services.\nYour Role\nAs Customer Service Manager, you will be responsible for ensuring a high-quality service experience for a portfolio of professional and corporate customers.\nYou will play an important role in further developing the Customer Service organisation and ensuring effective collaboration between customer-facing teams and internal stakeholders.\nYour responsibilities will include:\nEnsuring a high level of service and customer satisfaction;\nOverseeing the effective handling, qualification and follow-up of customer requests;\nManaging complex customer situations and escalations when required;\nDeveloping and improving Customer Service processes and ways of working;\nEnsuring clear prioritisation, coordination and follow-up of customer-related activities;\nWorking closely with internal stakeholders including Sales, Project Management, IT and other business functions;\nContributing to the continuous improvement and digitalisation of customer services;\nSupporting the adoption of new tools, processes and ways of working;\nEnsuring effective communication between customers and internal teams;\nIdentifying opportunities to improve service quality, efficiency and the overall customer experience.\nYour Profile\nWe are looking for an experienced professional with a strong background in Customer Service, Customer Success, Service Delivery or Customer Operations, preferably within a B2B environment.\nYou ideally bring:\nSolid experience in a senior Customer Service, Customer Success, Service Delivery or similar position;\nExperience in an environment undergoing organisational, operational or digital change;\nStrong exposure to professional and/or corporate customers;\nExperience managing complex customer situations and expectations;\nThe ability to bring structure and improve processes in an evolving environment;\nGood understanding of digital tools and technology-driven environments;\nExperience working with different internal stakeholders such as Sales, IT, Project Management or Product teams;\nStrong analytical and problem-solving skills;\nExcellent communication, stakeholder management and decision-making capabilities;\nA pragmatic and solution-oriented mindset.\nExperience within software, SaaS, digital services, technology, telecommunications, document management or another service-driven B2B environment can be particularly relevant.\nLanguages\nGiven the international and Belgian customer environment, excellent communication skills are essential.\nYou are fluent in:\nDutch\nFrench\nEnglish\nBoth Dutch and French are essential requirements for this position.\nThe Opportunity\nThis position offers the opportunity to take an important role within an established organisation that is continuing to evolve its customer services, processes and digital capabilities.\nYou will work in a business-critical function with significant interaction across different departments and with important corporate customers.\nThe position is based in Brussels and 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