{"id":3356203,"url":"https://alion.io/job/nexin-it-support-engineer","title":"IT Support engineer","company":{"id":4412981,"name":"Nexin","domain":"nexin.be","url":"https://alion.io/company/nexin-2","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Uccle, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-04-15T00:00:00Z","employer_posted_date":"2026-04-15","last_verified_at":"2026-10-28T01:15:03Z","board_verified":false,"closed_at":null,"days_open":199,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":197},"description":"IT Support Engineer - BrusselsOur client is an IT company located in the southwest of Brussels, specialized in integrating IT solutions for the Belgian healthcare sector. The company supports organizations in their digital transformation through high-speed Wi-Fi, network infrastructure, multimedia solutions, digital workplace solutions, and managed services. You will join a people-oriented, growing organization where initiative, collaboration, and impact are central.\nJob Description\nAs a member of the technical team, you are a key figure in managing and resolving IT incidents and requests, as well as installing and deploying solutions at client sites. You work both remotely and on-site, following internal procedures, ITIL best practices, and quality standards.\nKey Responsibilities\nFirst point of contact for coordinating incident resolution for end users\nHandling IT incidents and service requests with a focus on quality and user experience\nApplying the escalation matrix and correctly referring issues to N+1 or specialized teams\nMaintenance, support, and troubleshooting of PCs, laptops, servers, printers, VoIP, Wi-Fi, MDM, and network infrastructure\nInstallation and configuration of IT systems at client sites\nPerforming mass deployments according to company standards\nDiagnosing and resolving hardware, software, and network failures\nProviding technical support on-site or via remote management tools\nAccurate documentation of all actions in tickets and obtaining client signatures for on-site interventions\nProfile\n3 to 7 years of relevant experience, preferably in a large organization (+1000 employees) and/or multi-client environment\nGood level in Dutch and French\nStrong knowledge of Microsoft environments and IP protocols\nExcellent understanding of Wi-Fi networks\nGood knowledge of ITIL processes (incident, request, change management)\nExperience with ticketing tools such as JIRA, EasyVista, or ServiceNow\nPlus: experience with RMM tools (NinjaOne, Atera, Helix BMC)\nAnalytical, solution-oriented, strong communication skills, autonomous, and a team player\nDriving license B required\nWhat Our Client Offers\nA stimulating work environment where technology serves people and projects have social impact\nA full-time permanent contract with a competitive salary\nAttractive fringe benefits: meal vouchers, DKV hospitalization insurance, company car with fuel card, mobile phone with subscription, and professional laptop\nFixed expense allowance\nReal development opportunities through continuous training, technical growth, and career advancement\nThe opportunity to be part of a close-knit, passionate team 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