Technical Account Manager – IT Solutions

Role Purpose

The Technical Account Manager - IT Solutions is responsible for driving revenue and gross profit growth by positioning and selling Nexio’s IT solutions into enterprise customers.

The role focuses on engaging CIOs, CTOs, IT Directors, and their teams, translating complex business and technology requirements into value-driven IT solutions.

This role requires a strong understanding of the enterprise IT landscape, including infrastructure, cloud, networking, security, data, and managed services. The Technical Account Manager acts as a trusted advisor to IT leadership, aligning Nexio’s capabilities to the customer’s technology strategy, operational objectives, and transformation roadmap.

Key Responsibilities

• Drive revenue and gross profit growth throughsolution-led IT sales into enterprise and large mid-market customers.
• Engage primarily withCIOs, IT Executives, Architects, and Senior IT Managers, articulating business and technical value at both strategic and operational levels.
• Develop a deep understanding of customerIT environments, architectures, roadmaps, and pain points.
• Position Nexio’s IT solutions as strategic enablers supporting digital transformation, resilience, security, performance, and cost optimisation.
• Build and maintain strong relationships across customer IT organisations, from executive leadership to technical teams.
• Identify and qualify new sales opportunities within existing and new accounts through structured account planning and proactive prospecting.
• Work closely withpre-sales, solution architects, product teams, and service delivery teams to design and present tailored IT solutions.
• Lead the solution sales cycle end-to-end, including discovery, solution definition, proposal development, commercial negotiation, and deal closure.
• Act as thecustomer’s primary commercial interface throughout the sales process, ensuring continuity between sales and delivery.
• Maintain accurate and up-to-date reporting of opportunities, customer interactions, and forecasts within the Nexio CRM system.
• Stay current onIT industry trends, emerging technologies, vendor offerings, and competitor positioning to provide informed guidance to customers.

ROLE REQUIREMENT

• Align sales activities with Nexio’s strategic objectives and priority IT solution areas as defined by executive leadership.

• Maintain a strong understanding of enterprise IT domains including infrastructure, cloud services, networking, cybersecurity, data platforms, and managed services.

• Contribute directly to Nexio’s revenue and gross profit targets through high-quality pipeline development and deal execution

• Take ownership of complex IT sales engagements, coordinating cross-functional teams to deliver cohesive, customer-centric solutions.

• Achieve assigned revenue and gross profit targets.

• Build and sustain a high-quality IT solutions pipeline.

• Accurately forecast sales performance and progress opportunities through to purchase order.

• Translate customer IT requirements into aligned Nexio solution propositions.

• Ensure consistent and disciplined CRM usage, including daily updates of customer activity and opportunity status.

Additional Information:

Being a Nexio Senior Account Manager is a high-profile professional person that is self-motivated and thrives on the challenges faced with customer engagement, self-improvement, fast paced and pressured environments. A person with a will and a passion for success in a sales role.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Deep understanding of the enterprise IT landscape and how IT supports business outcomes.
• Proven ability to sell solution-based IT offerings rather than transactional products.
• Strong communication and presentation skills for executive-level engagements.
• Negotiation skills to structure commercially sound agreements.
• Analytical ability to assess customer environments, competitive positioning, and pricing strategies.

QUALIFICATIONS & EXPERIENCE

• Matric (required).
• Degree in Information Technology, Business, Marketing, or related field.

• Postgraduate qualification advantageous.

• 8+ years’ experience in solution-led IT sales, ideally within enterprise environments.

• Demonstrated experience selling toCIOs, IT Directors, or senior IT leadership.
• Strong understanding of sales performance metrics and pipeline management.
• Advanced experience using CRM systems and MS Office.
• Proven ability to manage complex sales cycles involving multiple stakeholders.

LEADERSHIP COMPETENCY REQUIREMENTS

• Strong interpersonal and stakeholder management skills.
• Exceptional verbal and written communication abilities.
• Strategic thinking with the ability to align technology solutions to business outcomes.
• Ability to operate effectively in fast-paced, high-pressure environments.
• Professional maturity to engage confidently with executive-level customers.

Application Submission Details:

Submit application to:

Please include the below documentation in your application:

• Updated CV
• Short motivation Letter
• Supporting qualifications/certifications if any