{"id":2500699,"url":"https://alion.io/job/nexl-client-success-manager","title":"Client Success Manager","company":{"id":358,"name":"Nexl","domain":"nexl.cloud","url":"https://alion.io/company/nexl","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-10T04:46:23Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T05:16:20Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Nexl is hiring a Client Success Manager to join our North American client success team: someone who can turn law firm business development expertise into real, hands-on guidance for lawyers as they adopt the platform. This is a senior, client-facing role built for someone who has law firm BD experience (as a BD Manager, Director, or Specialist) and knows first-hand how lawyers build relationships and grow business.\nYou’ll own onboarding, adoption, and renewal for your North American book of business, and you’ll carry real training responsibility: running client calls and live sessions that help lawyers not just use Nexl, but apply stronger BD practice through it. This is a subject-matter-expert role, not a content-design one: you bring the law-firm BD credibility and run the sessions, while a dedicated L&D function owns the broader training program and materials. You’ll work in an AI-first environment, using AI tools to automate repetitive workflows, prepare client-facing materials, and identify patterns across your book of business. You’ll partner closely with law firm BD leaders, CMOs, and lawyers, as well as Nexl’s Support, Technical, Product, and Marketing teams.\nConsulting experience is a strong plus, particularly if you’ve made the move from a senior law firm BD role into an advisory context. If you’ve been part of a law firm’s BD function and want to turn that experience into helping firms actually adopt and grow with technology, this role is for you.\nWhat We're Looking For\nMust haves: Several years inside a law firm’s business development function (as a BD Manager, Director, or Specialist), with first-hand understanding of how lawyers build relationships and grow business. \nComfortable operating at a senior level with law firm stakeholders, ideally from B2B SaaS Customer Success, Account Management, or a similar advisory background. \nConfident running live client calls and training sessions with lawyers, translating platform functionality and BD practice into practical, applied guidance. \nComfortable using technology to support BD and growth initiatives, and can speak credibly to lawyers about how it fits their day-to-day. \nStrong commercial awareness: understands retention, expansion, and the metrics that matter. \nActively uses AI tools to elevate the quality and speed of client-facing work and portfolio management. \nDemonstrates strong initiative and ownership, collaborating with others to navigate ambiguity, identify solutions, and move priorities forward. \nNice to haves: \nConsulting experience, particularly a move from a senior law firm BD role into an advisory or consulting context.\nFamiliarity with CRM, relationship intelligence, or workflow automation platforms.\nExperience working remotely across a distributed North American team.\nBackground in change management or digital transformation projects.\nWhat Success Looks Like:\nClient portfolio health scores are strong and improving, with low churn and high NPS across your North American book.\nLawyers you train visibly apply BD practice through Nexl, not just navigate the software.\nOnboarding experiences are consistently delivering measurable early adoption and time-to-value.\nRenewal and expansion rates are above target, driven by clearly demonstrated ROI.\nYou help build a Client Success function at Nexl that is proactive, commercially accountable, and a genuine competitive advantage.\nWhat You’ll Own & Do\nManage a portfolio of North American law firm clients, acting as their primary point of contact post-sale. \nLead structured onboarding experiences that drive early adoption and set clients up for long-term success. \nRun client calls and live training sessions with lawyers, translating the Nexl platform and BD best practice into guidance they can apply immediately. This is a core, ongoing part of the role. \nConduct regular business reviews with key stakeholders, tracking progress, surfacing insights, and identifying growth opportunities. \nMonitor product usage, health scores, and engagement signals to proactively maintain client retention rates.. \nDrive renewals and expansion revenue by demonstrating ongoing value and aligning Nexl’s roadmap to client priorities. \nUse AI tools to automate repetitive workflows, prepare client-facing materials, and identify patterns across your book of business. \nAct as the voice of the customer internally, feeding insights to Product, Marketing, and Sales. \nLife at Nexl\nRemote-first. Work remotely by default, with the flexibility to build your week around what works best for you and your team.\nComprehensive US benefits package including medical, dental, and 401(k).\nWork from anywhere. Spend up to four weeks a year working remotely from a location of your choice.\nBirthday leave. Take a paid \"Nexl Day\" during the week of your birthday.\nHigh growth. A scaling environment with autonomy, ownership, and visible impact.\nESOP. Employee stock options so you share in the upside.\nParental leave. Paid leave to support you and your family as it grows.\nTransparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings.\nTools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.","description_format":"text","description_chars":5218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-14T05:46:45Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.323,"p_room":0.35,"age_days":35,"expected_fill_days":8,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/nexl-client-success-manager","json_url":"https://alion.io/job/nexl-client-success-manager.json","meta":{"generated_at":"2026-10-15T08:16:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12609,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":358},"rest":"https://alion.io/mcp/rest/get_company?id=358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexl-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexl-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexl-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexl-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexl-client-success-manager"}]}