{"id":2500701,"url":"https://alion.io/job/nexl-it-operations-and-grc-lead","title":"IT Operations and GRC Lead","company":{"id":358,"name":"Nexl","domain":"nexl.cloud","url":"https://alion.io/company/nexl","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Security","role_family":"Security","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":214000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":679},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"DNS","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"SOC 2","optional":false},{"name":"Microsoft Defender","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-05-22T07:11:37Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-26T06:56:07Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"Nexl is looking for an IT Operations and GRC Lead to own how our systems are run and how our security certifications are kept audit-ready. You will administer Microsoft 365, look after the devices and tools our teams use every day, and lead the governance, risk, and compliance work that shows our controls operate as intended.\nLaw firms trust Nexl with their relationship data, so well-run IT and sound controls are part of what we deliver to customers. The systems you administer are the same ones our auditors review, which makes IT operations and compliance one connected job here.\nAI is part of how we work. We expect you to use AI tools by default for ticket triage, documentation, log analysis, and evidence gathering, and to help decide where automation is safe and where human review must stay in place.\nWhat We're Looking For\nMust haves: 3 or more years in IT operations or support, ideally in a cloud-first SaaS or professional-services environment.\nHands-on administration of Exchange Online, SharePoint Online, and Microsoft Entra ID.\nHelp desk experience at tier 1 and tier 2, and the patience to teach colleagues.\nWorking knowledge of networking, including IP, DNS, and SMTP.\nExperience supporting audits or controls under ISO 27001, SOC 2, or a similar framework.\nComfortable using AI tools to speed up documentation, triage, and analysis.\nHigh attention to detail, with the discipline to keep evidence clean and current.\nExplains technical and control topics clearly to non-technical colleagues and auditors.\nComfortable in a scaling environment where problems often arrive without a clear owner.\nNice to haves: \nExperience with Intune or other mobile device management platforms.\nFamiliarity with Microsoft Defender and Microsoft Purview.\nPowerShell scripting for automation and reporting.\nA relevant certification, such as Microsoft 365 Administrator Expert or ISO 27001 Lead Implementer.\nExperience in LegalTech or other professional-services software environments.\nWhat You’ll Own & Do\nMicrosoft 365 and collaboration:Tenant administration: Run Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Entra ID, keeping them secure, available, and correctly licensed.\nSites and permissions: Maintain SharePoint sites, libraries, workflows, and permissions, and manage site growth and storage quotas.\nMail and connectivity: Troubleshoot Exchange, mobility, and connectivity issues, including those raised by monitoring alerts.\nUsage and audit reporting: Review audit logs, storage, and usage reports to catch problems early and plan capacity.\nEnd-user and endpoint support:\nTier 1 and tier 2 support: Resolve hardware, software, operating system, network, and storage issues, and keep clear ticket records.\nJoiners, movers, and leavers: Set up and retire accounts, devices, and access so every new starter is productive on day one.\nDevice management: Manage laptops and mobile devices through Intune, including patching and firmware and BIOS updates.\nTraining: Show colleagues how to get the most from Microsoft 365 and collaboration tools such as Teams, OneDrive, OneNote, and Outlook.\nSecurity, governance, and compliance:\nAccess reviews: Run quarterly reviews and document that access to data, systems, and facilities is appropriate and limited to authorised people.\nAudit evidence: Collect and maintain evidence for our ISO 27001 and SOC 2 programs, and work alongside external auditors during reviews.\nPolicies and risk: Keep security policies current, maintain the risk register, and report risk status to leadership.\nCustomer assurance: Help answer customer security questionnaires and due diligence requests.\nProcess improvement: Spot manual IT and compliance tasks worth automating and put the fix in place.\nLife at Nexl\nHybrid working. You'll be in our Sydney hub 1-2 days a week for collaboration.\nWork from anywhere. Spend up to four weeks a year working remotely from a location of your choice.\nPurposeful connection. A jam-packed social scene with weekly catered lunch, quarterly socials, team off-sites, and events throughout the year to bring everyone together.\nBirthday leave. Take a paid \"Nexl Day\" during the week of your birthday.\nHigh growth. A scaling environment with autonomy, ownership, and visible impact.\nESOP. Employee stock options so you share in the upside.\nParental leave. Paid leave to support you and your family as it grows.\nTransparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings.\nTools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.","description_format":"text","description_chars":4584,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Stock options"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-14T05:46:45Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":156,"expected_fill_days":27,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/nexl-it-operations-and-grc-lead","json_url":"https://alion.io/job/nexl-it-operations-and-grc-lead.json","meta":{"generated_at":"2026-10-26T06:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":358},"rest":"https://alion.io/mcp/rest/get_company?id=358"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexl-it-operations-and-grc-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexl-it-operations-and-grc-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexl-it-operations-and-grc-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexl-it-operations-and-grc-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexl-it-operations-and-grc-lead"}]}