{"id":4247508,"url":"https://alion.io/job/nexos-customer-engineer-mid-senior","title":"Customer Engineer | Mid-Senior","company":{"id":678801,"name":"Nexos","domain":"nexos.ai","url":"https://alion.io/company/nexos-3","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vilnius, Lithuania"],"countries":["LT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4000,"max":null,"currency":"EUR","period":"month","gross":true,"usd_annual":53064},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T12:47:51Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T07:25:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join the AI revolution. We’re building an all-in-one AI platform to help teams do their best work and automate every routine task you can think of. We’re looking for problem-solvers to turn powerful AI into an easy, no-code tool for teams everywhere.\nWe’re now hiring a Customer Engineer to strengthen the technical side of our team. This role is ideal for engineers who enjoy solving real-world problems directly with customers. You will work closely with the Product and Engineering teams, supporting customer-facing initiatives - from discovery and prototyping to onboarding and feedback loops. Your goal will be to ensure technical clarity, credibility, and success across the customer journey.\nMain Responsibilities\nAct as the technical counterpart to enterprise customers - helping to understand requirements, define solutions, and map them to our product capabilities.\n\nSupport technical discovery, solution design, and architecture discussions in collaboration with Sales and Product.\n\nDeliver hands-on product demonstrations, technical evaluations, and proofs of concept (PoCs). Translate complex customer needs into product configurations or implementation approaches.\n\nAct as a feedback bridge between the field and our Engineering team - reporting product gaps, technical blockers, and usability issues.\n\nEnsure smooth onboarding by assisting with integrations, APIs, and infrastructure alignment.\n\nMaintain relationships with technical stakeholders on the customer side, including engineering and IT/security teams.\n\nDevelop and maintain internal documentation, reusable code snippets, and solution templates.\n\nContribute to internal knowledge sharing on customer use cases, deployment patterns, and implementation lessons learned.\n\nCore Requirements\n3-5+ years of experience in a client-facing, process-oriented technical role - e.g., business analyst, solutions/implementation consultant, or technical project coordinator - ideally within a software development, IT consulting, or SaaS company.\n\nUnderstanding of APIs and integration concepts, comfortable reading API documentation, testing endpoints, and explaining integration patterns to both technical and non-technical audiences.\n\nStrong process and systems thinking - comfortable mapping complex, cross-functional workflows and spotting where automation or AI can simplify them.\n\nExposure to AI/ML systems and tooling - either through implementation or integration work.\n\nExperience delivering technical PoCs, proof-of-value projects, or integration pilots with enterprise clients.\n\nStrong troubleshooting and systems thinking abilities - comfortable navigating complex IT and data environments.\n\nClear communicator, able to articulate technical topics to both internal and external teams.\n\nComfortable working in a high-velocity environment with frequent cross-functional collaboration.\n\nFluency in English (written and spoken); additional languages are a plus.\n\nWillingness to occasionally travel for customer sessions or events.\n\nThis is not a pre-sales role in the traditional sense - it’s a hands-on, engineering-driven position, focused on helping customers succeed with complex technical integrations and real-world deployment of AI systems.\nIf you're an engineer who wants to work closely with customers and influence product direction based on real-world needs, we’d like to hear from you.\nSalary Range\nGross salary is from 4000 eur/month + bonuses. We are open to adjusting this based on the depth and relevance of your experience\n\nWhat We Offer\nProfessional growth. Internal and external events, online training, conferences, books - everything you need to reach your full potential.\n\nHealth benefits. Private health insurance, online & on-site workouts (LT) / online workouts & sports access card (PL), consultations - to feel and be your best.\n\nTeam spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts - and it's on us.\n\nMore free time. Stay with us and additional vacation days will be added to your calendar.\n\nAdditional paid leave. Additional days are covered by us in cases of illness or special occasions.\n\nFlexibility. Flexible working time arrangement.","description_format":"text","description_chars":4175,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Lithuania","iso":"LT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-11-13T13:04:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":40,"reasons":["conf:4","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":53064,"is_top_pay":false},"html_url":"https://alion.io/job/nexos-customer-engineer-mid-senior","json_url":"https://alion.io/job/nexos-customer-engineer-mid-senior.json","meta":{"generated_at":"2026-11-14T14:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678801},"rest":"https://alion.io/mcp/rest/get_company?id=678801"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexos-customer-engineer-mid-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexos-customer-engineer-mid-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexos-customer-engineer-mid-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexos-customer-engineer-mid-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexos-customer-engineer-mid-senior"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4247508}},{"tool":"search_jobs","arguments":{"company":"nexos.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4247508},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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