{"id":3807569,"url":"https://alion.io/job/nexperia-customer-quality-engineer","title":"Customer Quality Engineer","company":{"id":4240,"name":"Nexperia","domain":"nexperia.com","url":"https://alion.io/company/nexperia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":14,"ghost_share":0,"stale_share":0.429,"repost_share":0.071,"time_to_fill_p50_days":64,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shenzhen, China","Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T13:51:49Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-05T19:41:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"As a Customer Quality Engineer, you will be the local quality interface between customers in China, Sales, Customer Care, and Nexperia’s global Quality and technical organizations.\nYou will support a high-volume customer environment, coordinating customer quality concerns and ensuring complaints and other quality requests progress toward timely closure.\nThis is a customer-facing role requiring close collaboration with customers, Account Management, Customer Care, Business Group Quality, Product Quality, manufacturing sites, Failure Analysis, Reliability, and other global Quality functions.\nThe initial focus will be on operational customer-quality support, particularly customer complaints, 8D coordination, failure-analysis follow-up, customer communication, and case closure. As your technical knowledge and experience grow, you will have the opportunity to take on broader customer-quality ownership.\nThe role is based in China and supports customers across the China region. Travel to customer and Nexperia locations will be required depending on business needs.\nWhat You Will Do\nManage customer complaints from initial assessment through investigation, corrective-action follow-up, and closure.\nCoordinate 8D activities with manufacturing sites, Business Groups, Failure Analysis teams, and other technical functions.\nTrack containment actions, root-cause investigations, and corrective actions, escalating delays or risks when required.\nProvide customers and Account Managers with timely, accurate, and aligned quality updates.\nReview customer requests for failure analysis and ensure the required technical information and samples are available.\nCoordinate internal functions during customer escalations and maintain clear ownership and action tracking.\nSupport PCN, PPAP, qualification, and other customer-specific quality requests.\nSupport customer audits, customer visits, quality reviews, and continuous-improvement activities.\nPrepare complaint status, quality performance, and action-overview reports.\nMaintain complete and accurate case information in the applicable Quality tools.\nEnsure consistent customer communication and failure-analysis handling.\nManage multiple customer-quality cases simultaneously while maintaining speed, technical accuracy, clear ownership, and timely follow-up.\nCollaborate with colleagues in China and an international network of Sales Quality Engineers, manufacturing sites, Business Groups, and global Quality teams.\nWhat You Will Need\nBachelor’s degree in Electronics, Electrical Engineering, Semiconductor Technology, Quality Engineering, Manufacturing Engineering, or a comparable technical discipline.\nExperience in Quality, Customer Quality, manufacturing, engineering, or technical customer support.\nWorking knowledge of structured problem-solving methods such as 8D, 5 Why, and Ishikawa.\nAbility to understand technical investigation results and translate them into clear customer communication.\nFluent written and spoken Chinese and English.\nStrong customer orientation and ability to communicate confidently with customers.\nStructured and disciplined approach to follow-up and action tracking.\nClear and concise communication skills.\nAbility to manage multiple priorities, urgent issues, and deadlines.\nStrong cross-functional and intercultural collaboration skills.\nTalent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.\nD&I Statement\nAs an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.\nIn addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.","description_format":"text","description_chars":4282,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Manufacturing","Analog & Power Semiconductors"],"lifecycle":[{"event":"open","at":"2026-11-05T13:51:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":64,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-05T23:51:44Z"},"pay":null,"html_url":"https://alion.io/job/nexperia-customer-quality-engineer","json_url":"https://alion.io/job/nexperia-customer-quality-engineer.json","meta":{"generated_at":"2026-11-05T23:51:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5334,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4240},"rest":"https://alion.io/mcp/rest/get_company?id=4240"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexperia-customer-quality-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexperia-customer-quality-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexperia-customer-quality-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexperia-customer-quality-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexperia-customer-quality-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3807569}},{"tool":"search_jobs","arguments":{"company":"nexperia.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3807569},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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