{"id":1521817,"url":"https://alion.io/job/next-german-customer-service-advisor","title":"German Customer Service Advisor","company":{"id":1758752,"name":"Next","domain":"next.co.uk","url":"https://alion.io/company/next-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-30T10:26:54Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-21T05:31:08Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Rate of pay: £14.66 per hour\nUpon successful completion of your probationary period, there is a possibility to receive a performance-related bonus of up to 20%, paid quarterly.\nShifts available (36 hours per week):\nMonday to Thursday 11am-7pm & Friday 10am-5.45pm\nSunday 10am-5.45pm, Monday to Thursday 11am-7pm\nDuring our peak trading periods (up to 20 weeks throughout the year), you’ll also be required to work one additional 4 hour shift, per week in order to better service our customers' needs. This is paid additionally and is booked in advance to maintain a smooth and organised schedule for our employees.\nStart date: Monday 2nd November 2026\nLocation: Radar Road, Leicester\nTraining: At NEXT, we don’t just hire people; we help them evolve. We want every new colleague in our International Team to feel confident and knowledgeable from the moment they start.\nThat is why your first five weeks are dedicated to your growth:\n Mandatory paid training (2 weeks): Get to grips with our systems and how we help our global customers\n Coaching (3 weeks): Get dedicated support to help you settle into the role\nThe role:\nJoin our dynamic International department and take on the challenge of supporting our global reach. You will engage with customers, handle enquiries with care, and resolve issues efficiently to create a positive experience every time. Working closely with internal teams, you’ll ensure every interaction is smooth and supportive.\nThis is an incredible opportunity for a fluent German speaker who enjoys problem-solving and thrives in a fast-paced, collaborative environment where we never stand still.\nWhat you’ll take on:\nAlways think customer: Deliver professional support in German and English across phone, email, WhatsApp and live chat, ensuring every interaction is clear and helpful.\nMake it happen: Support customers with a range of enquiries, from orders to account questions, always aiming for an effective resolution.\nInvite collaboration: Work with internal teams and International couriers to investigate and resolve queries quickly, contributing to a seamless experience.\nLearn to evolve: Use our internal systems to keep accurate records, maintaining attention to detail while looking for ways to improve our processes.\nKeep it real: Build lasting relationships by being honest, showing empathy, and providing a high level of care.\nTake it on: Handle challenging conversations with a calm, professional manner to ensure every interaction remains positive.\nWhat you'll bring:\nFluency in German: You can communicate clearly and confidently in both written and spoken.\nStrong English skills: You’ll support a diverse customer base with ease.\nCustomer experience: You have previous experience in a customer-facing role or contact centre and understand what great service looks like.\nA problem-solver mindset: You have strong attention to detail and the ability to think on your feet.\nTech savvy: You are confident using computer systems and CRM platforms, with the ability to learn new tools quickly.\nA positive approach: You are proactive, professional, and have a genuine passion for helping people.\nAbout International:\nConnect globally. Support confidently. Make a real impact.\nYou'll be part of our expanding International team, supporting customers from around 130 countries (we've got over 1.5 million of them!), supported by our contact centre teams in Manchester, Poland, and Pune.\nThere’s never been a better time to become part of the International team.\nWhat's NEXT:\nAll successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.\nIn accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.\nPlease note that we are aware of fraudulent recruitment adverts on some third party sites. NEXT does not request or require any payment at any stage of the recruitment process.","description_format":"text","description_chars":4360,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false}]},"benefits":["Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Home Decor","Children's Clothing"],"lifecycle":[{"event":"open","at":"2026-09-30T12:12:15Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.429,"p_room":0.35,"age_days":20,"expected_fill_days":10,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/next-german-customer-service-advisor","json_url":"https://alion.io/job/next-german-customer-service-advisor.json","meta":{"generated_at":"2026-10-21T12:01:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758752},"rest":"https://alion.io/mcp/rest/get_company?id=1758752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnext-german-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnext-german-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnext-german-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/next-german-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnext-german-customer-service-advisor"}]}