{"id":1253986,"url":"https://alion.io/job/next-labs-technical-trainer","title":"Technical Trainer","company":{"id":3127840,"name":"NextLabs","domain":"nextlabs.com","url":"https://alion.io/company/next-labs","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3500,"max":4500,"currency":"SGD","period":"month","gross":true,"usd_annual":42276},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zero Trust","optional":false},{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Confluence","optional":true},{"name":"IAM","optional":true},{"name":"Instructor","optional":true}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-21T00:00:00Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"NextLabs is seeking a highly motivated Technical Trainer & Writer who combines strong technical writing capabilities with engaging training delivery skills. This role bridges product knowledge, documentation, and learning enablement to support customers, partners, system integrators, and internal teams, lead high-engagement, active training and certification delivery for the NextLabs Certified Program (NCP). It focuses on enabling external customers, enterprise partners, and System Integrators(SIs).\nAs part of a collaborative global enablement team, you will work closely with Product Owners, instructional designers, and Subject Matter Experts (SMEs) to translate complex platform capabilities into engaging, synchronous virtual learning. You will facilitate active training sessions, manage online participant engagement, and evaluate competency-based lab assessments that empower third-party engineers to deploy and configure NextLabs Zero Trust Data Security platforms.\nDeep technical expertise in cybersecurity is a plus, but strong adult learning facilitation, online audience engagement, and instructional agility are the primary drivers of success for this role—technical domain knowledge can be learned on the job with team support.\nKey Responsibilities:\nTraining & Learning Enablement\n1. Live Facilitation & Active Learning (vILT)\nFacilitate live, interactive virtual/in-person instructor-led training (vILT) and webinars for global SIs, implementation partners, and customer technical teams.\nDrive participant engagement through online learning activities, breakout discussions, live polls, and interactive Q&A sessions.\nGuide learners through synchronous, hands-on lab exercises, helping them navigate technical scenarios with active coaching.\n2. Cross-Functional Collaboration & SME Engagement\nPartner closely with Product Owners, Content Developers, and technical SMEs to gather product updates and convert technical documentation into effective training scripts and activities.\nCollaborate with internal enablement peers to co-deliver sessions, share facilitation best practices, and continuously elevate team delivery standards.\nWork with content developers to ensure sandbox lab environments and hands-on training instances align with course objectives.\n3. Assessment & Program Operations\nAdminister, evaluate, and provide constructive feedback on performance-based certification assessments to validate learner competency.\nGather actionable feedback from SI and learners to iterate on facilitation methods, activity designs, and assessment rubrics.\nTrack learner progress, certification pass rates, attendance metrics, and general training administration.\nTechnical Documentation\nOwn and maintain documentation for assigned products and solutions.\nGather information from SMEs, Product Owners, and Engineering teams to develop accurate and comprehensive documentation.\nCreate and maintain user guides, administration guides, implementation guides, release notes, knowledge base articles, online help systems, and training materials.\nEnsure all documentation is clear, concise, technically accurate, and aligned with product releases.\nReview and improve product UI text, labels, messages, and customer-facing content.\nContinuously learn product capabilities, platform integrations, and emerging technologies to enhance documentation quality. \nQualifications& Requirements:\nBachelor's Degree or Diploma in Computer Science, Information Technology, Communications, Journalism, Education, or a related discipline.\nCandidates with strong communication skills and a demonstrated interest in technology are encouraged to apply. \n1.Facilitation & Training Expertise\nProven Facilitation Track Record: Experience conducting live virtual training, webinars, and synchronous online workshops for adult learners.\nInstructional Engagement: Strong command of online presentation tools, virtual classroom management, and active learning strategies.\nAdult Learning Frameworks: ACLP (WSQ Advanced Certificate in Learning and Performance) or DACE (Diploma in Adult and Continuing Education) certifications preferred.\nSME Collaboration: Demonstrated ability to interview technical experts, break down complex topics, and translate technical concepts into accessible learning materials.\nTeam-Oriented Mind set: Thrives in a supportive team environment where content development, lab setup, and delivery are shared collaborative efforts.\n2.Technical Aptitude & Background\nBackground: Experience of 3-5 years as a Trainer, Technical Enablement Specialist, or IT Instructor in enterprise software, SaaS, or tech-adjacent fields.\nTechnical Literacy (A Plus, Can Be Learned On the Job):\nFoundational understanding of enterprise IT architecture (OS, Networking basics, Active Directory, cloud platforms like AWS/Azure) (Must Have)\nFamiliarity with web architecture, basic APIs, or software delivery concepts. (Nice to have)\nExposure to cybersecurity, Identity & Access Management (IAM), or Data Protection concepts (e.g., ABAC, Zero Trust) is an added advantage. (Added Plus)\nExperience with authoring tools such as FrameMaker, Oxygen XML Editor, Markdown, Confluence, or similar documentation platforms is preferred.\nKnowledge of DITA XML or structured authoring methodologies is beneficial\n3.Communication & Interpersonal Skills\nExceptional verbal and written communication skills.\nWorking knowledge of Japanese, German, French, Spanish is desirable to communicate, train, gather feedback, conduct workshops for staff of overseas Japanese, German, French and Spanish clients \nStrong poise and presentation presence when presenting alone or co-facilitating on camera.\nPatient, empathetic approach to coaching learners through technical troubleshooting during live sessions.\nInterested candidates may send resume to  or use our online form.\nSkills\nCommunication, Liaising with cross functional teams, Certifications, Student Engagement, Coaching Colleagues, Computer Science, Webinars, Information Sciences, Training Documentation, Facilitation, Collaborate With Internal Team, Educational Workshops, Active Learning, Implementing Training, Training Facilitation, Presentation Software","description_format":"text","description_chars":6202,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-09-25T17:56:20Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.478,"p_room":0.55,"age_days":19,"expected_fill_days":14,"reasons":["seen:19","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":42276,"is_top_pay":false},"html_url":"https://alion.io/job/next-labs-technical-trainer","json_url":"https://alion.io/job/next-labs-technical-trainer.json","meta":{"generated_at":"2026-10-12T00:53:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":759,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3127840},"rest":"https://alion.io/mcp/rest/get_company?id=3127840"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnext-labs-technical-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnext-labs-technical-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnext-labs-technical-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/next-labs-technical-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnext-labs-technical-trainer"}]}