{"id":2621644,"url":"https://alion.io/job/next-senior-support-developer","title":"Senior Support Developer","company":{"id":1758752,"name":"Next","domain":"next.co.uk","url":"https://alion.io/company/next-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leicester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"Git","optional":false},{"name":"MS SQL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:38:10Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-17T18:59:51Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Role\nEvery item on sale in our stores and available on our website starts as an idea. Behind the scenes, our bespoke suite of Product System applications powers every step of an item's journey, from initial design and global sourcing to manufacturing, testing, and delivery.\nOur Product Technology team supports the Buyers, Merchandisers, Designers, Technologists, and Product Coordinators who bring our range to life. As part of our team, you will help evolve our technology, improve our systems, and deliver tools that keep the business moving forward.\nWe are constantly looking to evolve our technology, our applications, and the services we offer our stakeholders. We really are a group of passionate people who love technology, pushing boundaries, and answering the what-ifs.\nWhat You’ll Take On\nWorking with us would mean exposure to new technologies and ways of working, getting involved in forcing through change and ultimately providing our customers with a better service. We have challenges with some legacy applications and ‘older’ code languages, so we are looking for someone who isn’t afraid to take this on.\nThis is a fast-paced environment that is never dull, and comes with the freedom and support to express yourself to come up with new initiatives. We are open to suggestions for new ways of working, improvements to applications and new technologies.\nYou will:\nProvide application and operational support to our product owners and customers.\nBuild and maintain long-lasting relationships with our stakeholders.\nProvide efficient and effective communication with users across all levels of the business.\nMaintain our databases and ensure that systems are configured with updated operational data.\nUnderstand the business impact of the Incidents received and prioritise accordingly.\nKeep up to date with new applications and new functionality, as well as identifying any systems issues within the existing applications.\nEscalation of high-priority and business-impacting issues to the relevant individuals.\nEnsure the integrity of data by recording all actions for Incidents and Service Requests in the ServiceNow Service Management tool.\nProvide additional guidance and support to the Application Support team.\nIdentify and resolve production Incidents.\nWhat You’ll Bring\nWe run an agile operation in a quick-paced environment, so we need our people to be able to work efficiently, accurately and well under pressure. We are always working on projects, you will also need to work on incidents and requests too, so you will need to be comfortable working both as part of a team and independently.\nEssential\nMicrosoft C# / .Net Framework / VB6 / .Net Core\nMicrosoft SQL Server\nMicrosoft Team Foundation Server\nWindows/Web Applications\nTest Driven Development (TDD)\nModel View Controller (MVC)\nGit / Azure DevOps\nExcellent Problem Solver, who thrives under pressure and working to tight deadlines\nAble to multitask, working on several pieces of work simultaneously\nProactive, able to identify opportunities for improvements both technically and operationally\nDesirable\nKnowledge of Google G Suite.\nRetail Industry knowledge/experience.\nITIL Foundation in Service Management\nAgile Methodology\nAwareness of the ITIL Incident process\nAwareness of the ITIL Service Request process\nAwareness of the ITIL Change process\nAwareness of the ITIL Major Incident process\nKubernetes\nAzure\nSOA\nWeb APIs\n#LI-LE1 #LI-Hybrid","description_format":"text","description_chars":3428,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Decor","Children's Clothing"],"lifecycle":[{"event":"open","at":"2026-10-15T13:35:30Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":4,"expected_fill_days":8,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/next-senior-support-developer","json_url":"https://alion.io/job/next-senior-support-developer.json","meta":{"generated_at":"2026-10-17T21:14:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758752},"rest":"https://alion.io/mcp/rest/get_company?id=1758752"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnext-senior-support-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnext-senior-support-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnext-senior-support-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/next-senior-support-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnext-senior-support-developer"}]}