{"id":4294678,"url":"https://alion.io/job/nextech-associate-client-success-manager-remote-us","title":"Associate Client Success Manager (Remote - US)","company":{"id":679956,"name":"Nextech","domain":"nextech.com","url":"https://alion.io/company/nextech-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":69,"open_postings":4,"ghost_share":0.25,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":36,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"HIPAA","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-04T21:37:29Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T00:41:08Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Associate Client Success Manager serves as the primary relationship manager between our clients and our internal stakeholders. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.\nEssential Functions\nServe as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution\nProvide minimum number of “Client Touches” as outlined in performance metrics for the ACSM role to ensure exceptional customer experience\nPresent and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient provide value to the user/customer to maximize customer experience\nProactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely (Ex: Former Customer campaign, Ophth/Derm list, Sunsetting of products, Azure outages, etc.) and monitor/record the status of all customer communication in Salesforce, Excel or other prescribed method. This includes processing of administrative work i.e. credit memos.\nContinue to maintain client renewal rate at or above company required goals in designated territory. Address exit strategies as needed and update SF record to include attrition details accurately.\nFollowing up on any client success / account management issues that are routed through marketing leads to ensure customer satisfaction\nIdentify and escalate (to inside sales representative) sales opportunities from within the existing customer base as assigned, maintaining a continuous focus on growth and expansion within existing clients\nRespond to inbound calls in accordance with performance standards for the ACSM role, resolving customer issues and ensuring an exceptional client experience\nWork with inside sales manager to collaborate on client experience as necessary to ensure a positive outcome\nFully accountable for maintaining a referenceable customer base for assigned territory by facilitating on-site visits with existing customers, collaborate with inside and new business sales team to leverage current account relationships for prospective sales, and ensuring minimum level of “client touches”.\nParticipate in kick off calls to successfully transition account ownership post-sale/implementation.\nComplete customer care calls to build and secure strong client relations resulting in unsurpassed client satisfaction\nIdentify at-risk clients and orchestrates Improvement Plans as necessary by collaborating with the appropriate internal constituents\nCarry out additional responsibilities as assigned based on business needs\nMinimum Requirements\n1-2 years of client success / account management experience\nExcellent customer service skills\nExceptional written and verbal communication skills\nDemonstrated ability to problem solve; strong judgment and interpersonal skills\nAbility to work effectively with all levels of the organization;\nApproachable, professional, patient, balanced approach to handling tasks of varying priority and stress levels\nAbility to travel throughout the year, including occasionally on weekends\nWork Environment/Physical Demands\nRemote work\nLong distance or air travel as needed\nThis role requires a significant amount of work in front of the computer with communication through daily through chat, phone calls, and virtual meetings.\nTotal Rewards\nGenerous annual bonus opportunity\n 401(k) with Employer Match\nFlexible Time Off: take time off when you need it without worrying about available hours\n10 paid holidays\nVolunteer Time Off\nInsurance: Choice of Medical, Dental, and Vision plans\nHealth Savings Account with employer match\nFlexible Spending Account\n100% Company-Paid Parental leave\n100% Company-Paid Life Insurance and Short/Long Term Disability Insurance\n Nextech Luminary Peer Recognition Program\nWellness Program including discounts on medical premiums\nEmployee Assistance Program with free counseling sessions available\nCorporate Discounts on Retail, Travel, and Entertainment\nPet Insurance 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