{"id":1584073,"url":"https://alion.io/job/nexthink-professional-services-consultant-4","title":"Professional Services Consultant","company":{"id":1613,"name":"Nexthink","domain":"nexthink.com","url":"https://alion.io/company/nexthink","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Windows","optional":false},{"name":"PCI DSS","optional":true}],"status":"live","first_seen_at":"2026-10-01T06:06:09Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-23T11:47:05Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.\n To support our growth in Japan and ensure successful product delivery for our customers, we are looking for a Professional Services Consultant to join our team and play a key role in this next chapter.\nThe Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.\nThe Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. The ability to travel to and work from a customer’s own office or site is essential as and when required.\nMaintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation.\nInstall and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables.\nImplement all technical aspects of service delivery to the required standard of quality.\nEducate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted.\nUnderstand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.\nBe committed to customer satisfaction and referenceability.\nWork collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners\nSeek to continuously improve relevant technical knowledge and skills\nContribute to our community forums by posting and publishing articles.\n Minimum of 5 years of experience in a software consulting role.\nGood troubleshooting skills and technical knowledge of IT operations and ITIL,\nExposure to Digital Transformation projects, preferably End-User related,\nExcellent knowledge of Microsoft Windows clients and applications, MacOS is a plus\nDesired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s),\nGeneral awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST),\nAbility to quickly learn new technologies in an unsupervised environment,\nExcellent communication, customer-facing and teamwork skills,\nEnthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.\nProfessional fluency in Japanese and English to support customer engagements.\n We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.\nWith over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.\n Permanent Contract and a competitive compensation package. \n Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. \n Top-up medical insurance, plus Life & Accident insurance.\n Flexible Hours and very good vacation plan, plus 3 company-paid volunteer days. \n Commuting allowance.\n 16 weeks of fully paid leave for primary caregivers and 6 weeks of fully paid leave for secondary caregivers. \n Free access to professional training platforms to explore your interests and enhance your skills. \n Bonuses for referring successful hires after three months of continuous employment.","description_format":"text","description_chars":4836,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Equity","Health insurance","Hybrid work"],"hiring_locations":[{"name":"Japan","iso":"JP","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-01T13:52:20Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.617,"p_room":0.9,"age_days":21,"expected_fill_days":39,"reasons":["conf:3","stale_co","velocity","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/nexthink-professional-services-consultant-4","json_url":"https://alion.io/job/nexthink-professional-services-consultant-4.json","meta":{"generated_at":"2026-10-23T14:55:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1613},"rest":"https://alion.io/mcp/rest/get_company?id=1613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexthink-professional-services-consultant-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexthink-professional-services-consultant-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexthink-professional-services-consultant-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexthink-professional-services-consultant-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexthink-professional-services-consultant-4"}]}