{"id":1060620,"url":"https://alion.io/job/nexthink-senior-site-reliability-engineer-3","title":"Senior Site Reliability Engineer","company":{"id":1613,"name":"Nexthink","domain":"nexthink.com","url":"https://alion.io/company/nexthink","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-17T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":85500,"currency":"EUR","period":"year","gross":true,"usd_annual":96166},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"CI/CD","optional":false},{"name":"Commander.js","optional":false},{"name":"Crossplane","optional":false},{"name":"Datadog","optional":false},{"name":"Docker","optional":false},{"name":"FedRAMP","optional":false},{"name":"FluxCD","optional":false},{"name":"GCP","optional":false},{"name":"GitHub Actions","optional":false},{"name":"GitLab CI","optional":false},{"name":"Helm","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"Istio","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Python","optional":false},{"name":"Service Mesh","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false},{"name":"VPN","optional":false},{"name":"Agile","optional":true},{"name":"Chaos Engineering","optional":true},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-09-14T14:33:58Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-17T18:22:34Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.\nAt Nexthink, we empower our customers with industry-leading solutions to enable continuous improvement of employee experience. We deliver unmatched visibility across all environments, so IT teams can consistently see, diagnose, and fix digital workplace issues. As a SaaS provider, our commitment is to deliver a seamless, resilient, and scalable platform around the clock.\nWe are looking for an experienced, proactive and innovative professional that is keen to join as a Senior Site Reliability Engineer! The mission of Nexthink's SRE team is to strengthen our infrastructure and enhance our ability to deploy, monitor, and scale systems effectively and reliably. They work closely with over 50 Product Engineering teams that develop our products and services, as well as with the Technical Platform Engineering, Security and Architecture teams to understand the reliability requirements, design and implement solutions, and promote them for adoption and usage.\nJoin our vibrant team of diverse and experienced engineers where cutting-edge technology meets innovation. Be a part of Nexthink's Digital Employee Experience technological revolution, ensuring our global customers enjoy a seamless user experience. Apply now and become a key player in our dynamic SRE organisation.\nAs a Senior Site Reliability Engineer, you will:\nImplement and manage cloud-native systems (AWS) using best-in-class tools and automation.\nOperate and enhance Kubernetes clusters, deployment pipelines, and service meshes to support rapid delivery cycles.\nDesign, build, and maintain the infrastructure powering our multi-tenant SaaS platform with reliability, security, and scalability in mind.\nDefine and maintain SLOs, SLAs, and error budgets, and proactively address availability and performance issues.\nDevelop infrastructure-as-code (Terraform or similar) for repeatable and auditable provisioning.\nBuild internal platform tools and automation to support provisioning, monitoring, and operational efficiency.\nMonitor infrastructure and applications ensuring high-quality user experiences.\nParticipate in a shared on-call rotation, responding to incidents, troubleshooting outages, and driving timely resolution and communication.\nAct as an Incident Commander during the on-call duty and coordinate cross-team responses effectively to maintain an SLA.\nDrive and refine incident response processes, reducing Mean Time to Detect (MTTD) and Mean Time to Recovery (MTTR).\nDiagnose and resolve complex issues independently, minimizing the need for external escalation.\nWork closely with software engineers to embed observability, fault tolerance, and reliability principles into service design.\nAutomate runbooks, health checks, and alerting to support reliable operations with minimal manual intervention.\nSupport automated testing, canary deployments, and rollback strategies to ensure safe, fast, and reliable releases.\nContribute to security best practices, compliance automation, and cost optimization.\nMinimum Bachelor’s degree in Computer Science or equivalent practical experience.\n5+ years of experience as a Site Reliability Engineer or Platform Engineer with strong knowledge of software development best practices.\nStrong hands-on experience with public cloud services (AWS, GCP, Azure) and supporting SaaS product.\nStrong programming or scripting skills (e.g., Python, Go, Bash...), and experience with infrastructure-as-code (e.g. Terraform).\nProficiency with Kubernetes, container-based deployment (e.g., Docker) and related ecosystems (e.g., Helm).\nExperience supporting multi-tenant microservices architectures.\nExperience with CI/CD pipelines & tools (e.g., Jenkins, GitHub Actions, GitLab CI, FluxCD, Crossplane).\nExperience with managing monitoring solutions (e.g. Datadog).\nComfortable participating in a rotating on-call schedule, managing critical incidents, and leading post-incident reviews.\nAt ease with operating and managing production systems, striking the right balance between urgency and methodology.\nStrong system-level troubleshooting skills and a proactive mindset toward incident prevention.\nDeep understanding of Linux systems, networking, and common troubleshooting practices.\nSolid understanding of the network stack (e.g., TCP/IP, VPN, etc.), cloud architectures (VPC, subnets, firewalls, load balancers), service mesh (e.g., Istio) and storage (e.g., S3, EBS, etc).\nKnowledge of zero-downtime deployment strategies, blue/green and canary releases.\nExposure to compliance standards such as SOC 2, ISO 27001, or HIPAA. FedRAMP experience is a big plus.\nExperience with chaos engineering or resilience testing practices.\nExcellent problem-solving skills, collaborative mindset, and a strong grasp of agile, iterative development.\nSelf-driven, highly organised, and capable of independently managing priorities.\nCuriosity to learn new things and discover new technologies.\nStrong communication, presentation, and team collaboration skills.\nExcellent written and verbal skills in English.\nThe prior experience with any of the above-mentioned tools is a bonus, but not a must! We encourage you to apply even if you do not meet every single requirement. We welcome candidates with different level of background and experience. If you are excited about this role, please apply and our recruiters will assess your application.\n Additional Information\nWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.\nWith over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.\nIIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:\n- Permanent Contract and a competitive compensation package (Stock Options also included).\n- Amazing centrally located offices near the Bernabeu Stadium.\n- Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.\n- Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.\n- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.\n- Up to 25 EUR per month for a gym subscription.\n- Flexible retribution plan for kindergarten & transport tickets.\n- Reimbursement of up to 50% of the cost of English & Spanish classes.\n- Fresh fruit, cookies, and occasionally some soft drinks as well.\n- Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!\n- Bonuses for referring successful hires after three months of continuous employment.\n- We offer a relocation package to people who are coming from another country.\nPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.\nThe base salary for this role is €60,000 - €85,500 gross per year, with a total on-target earnings (OTE) range of €66,000 - 93,000€ including an annual performance bonus. You'll also be part of our broader total rewards package - including benefits tailored to where you live and how you work best.\nWe set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. 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