{"id":1412061,"url":"https://alion.io/job/nexthop-systems-technical-support-engineer-3","title":"Technical Support Engineer","company":{"id":1954274,"name":"Nexthop Systems","domain":"nexthop.ai","url":"https://alion.io/company/nexthop-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"C","score":61,"open_postings":37,"ghost_share":0.649,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"OSPF","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:27:35Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-09-30T22:21:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Company Description:\nNexthop AI is a team of industry-leading professionals with deep hardware and software expertise spanning silicon, systems, network operations and cloud development, dedicated to building innovative, bleeding-edge solutions for large-scale AI deployments. The team culture thrives on collaboration, creativity and fun while delivering foundational technologies for next-generation AI infrastructure.\nJob Responsibilities:\nDeliver exceptional customer experiences by providing timely and effective support\nTroubleshoot complex and dynamic customer environments, diagnosing and resolving technical issues\nMaintain clear and consistent communication with both external customers and internal teams\nDevelop deep expertise in our products and solutions, understanding customer usage patterns\nCollaborate closely with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions\nRespond to customer inquiries and questions across various communication channels (chat, phone, web)\nMeticulously track customer cases and prioritize them based on classification and urgency\nProvide timely workarounds and resolutions to customer issues, adhering to established service level agreements\nTrack and report metrics and strive for continuous improvement\nRequired to be part of an on-call rotation schedule to ensure 24/7 support coverage\nQualifications: We're seeking individuals who thrive in a fast-paced, collaborative startup and possess exceptional problem-solving skills and a strong aptitude for taking initiative and learning. Additionally we value individuals who practice and instill customer empathy. The following skills are essential for this role:\nBachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field\nMinimum 5 years of experience in technical support roles\nProficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies\nProficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos\nExperience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable\nProven ability to effectively debug and troubleshoot complex networking issues.\nSignificant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team\nWhy Us:\nOur company bolsters all the advantages of working at a startup with the expertise of a seasoned team who have successfully built startups into thriving companies. Here you’ll have the unique opportunity to collaborate and learn from top-tier engineers, while still working on mission critical projects. If you are excited to learn, solve hard problems at the forefront of computer systems, and be a part of shaping a burgeoning company, this is the place for you.","description_format":"text","description_chars":2904,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-09-28T19:27:35Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:7","stale_co","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nexthop-systems-technical-support-engineer-3","json_url":"https://alion.io/job/nexthop-systems-technical-support-engineer-3.json","meta":{"generated_at":"2026-10-01T10:21:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1467,"day_limit":5000,"remaining_today":3533,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}