{"id":982284,"url":"https://alion.io/job/nextiva-inside-sales-representative-customer-expansion","title":"Inside Sales Representative, Customer Expansion","company":{"id":19497,"name":"Nextiva","domain":"nextiva.com","url":"https://alion.io/company/nextiva","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":92,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"ChatGPT","optional":true},{"name":"Copilot","optional":true},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"YouTube","optional":true}],"status":"live","first_seen_at":"2026-09-16T21:27:12Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T13:34:29Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"Redefine the future of customer experiences. One conversation at a time.\nAt Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.\nOur culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.\nIf you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.\nLocation: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of our Guadalajara office (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) are expected to work onsite to support collaboration, speed, and execution.\nDrive Customer Growth. Deliver Better Outcomes.\nAs an Inside Sales Representative (Customer Expansion), you’ll drive revenue growth within Nextiva’s existing small business customer base. This is a high-velocity sales role where you’ll proactively reach out to customers, uncover opportunities, and deliver solutions by connecting customer challenges to the value of Nextiva's AI-Powered Platform. You’ll support US-based customers, with customer interactions and day-to-day work conducted in English.\nYou don’t need a traditional sales background to succeed here. We’re looking for people who have demonstrated success against revenue-related targets, whether in sales, account management, retention, collections, or another commercially focused customer role-and are ready to build their career in technology sales.\nHow You’ll Make an Impact\nDrive Expansion Revenue: Identify and close upsell and cross-sell opportunities within Nextiva's existing small business customer base.\nCreate Opportunities: Proactively engage customers through outbound calls, email, SMS, and other channels rather than waiting for leads.\nUnderstand the Customer's Business: Engage small business customers across a variety of industries, ask effective questions, uncover business challenges, and connect their needs to the right Nextiva solutions.\nPosition Nextiva's AI-Powered Solutions: Clearly articulate the value of Nextiva’s platform, including AI-driven capabilities that improve customer experience and business outcomes\nDemonstrate Value: Deliver focused product demos and clearly explain how Nextiva’s solutions can help customers achieve better business outcomes.\nMove Quickly: Manage multiple opportunities and maintain consistent follow-up to keep a high-velocity sales cycle moving.\nOwn Your Pipeline: Manage opportunities from outreach through close while maintaining accurate pipeline, activity, and forecasting information in Salesforce.\nContinuously Improve: Apply coaching, performance insights, and AI-enabled tools to continuously improve your customer conversations, productivity, results, and product knowledge.\nWhat Success Looks Like\nYou’re motivated by growth-both in the results you deliver and the career you’re building. You take ownership, follow through on commitments, and bring energy and resilience to a fast-paced sales environment. You’re coachable, curious, and willing to keep learning.\nSuccessful Team Members\nConsistently meet or exceed expansion revenue targets\nAre comfortable creating opportunities through proactive outbound outreach\nRepresent Nextiva professionally in customer conversations, including video meetings.\nBuild rapport quickly, and confidently move customer conversations toward an outcome\nStay organized while managing multiple customer conversations and opportunities at once\nBring consistency and discipline to follow-up, keeping opportunities moving\nRespond well to coaching and quickly put feedback into practice\nStay resilient, learn from setbacks, and maintain momentum in a performance-driven environment\nEffectively incorporate AI tools into your workflows to improve speed, quality, customer experience, and outcomes.\nExperience matters, but mindset and execution matter more. This role is a strong fit for someone building or transitioning into a career in technology sales, where effort, consistency, and a growth mindset translate directly into success.\nWhat You'll Bring\n2+ years' experience in a customer-facing role where you were directly accountable for revenue-related goals or targets, in a fast-paced environment\nA demonstrated track record of meeting or exceeding those goals\nAdvanced English fluency, both spoken and written, with the ability to simplify complex and/or technical concepts\nComfort with frequent outbound customer conversations and proactive outreach\nThe ability to thrive in a high-velocity environment with short, fast sales cycles\nA professional, customer-ready presence and communication style. You’ll regularly interact directly with customers by phone, email, and video\nBusiness curiosity and the ability to quickly understand different customers, industries, and business needs\nStrong organization, follow-through, and attention to detail\nCoachable, with demonstrated ability to apply feedback to improve performance\nSelf-motivated and resourceful, you take ownership of your work and take initiative to solve problems\nDemonstrated curiosity about AI and technology; motivated to continuously learn, apply new tools, and build your sales and product knowledge\nRelevant experience can come from many backgrounds. Examples include roles with sales quotas, upsell or cross-sell goals, customer retention/save targets tied to revenue, collections or recovery targets, account growth, or other commercially focused performance goals.\nNice to Have\nBachelor's degree in business or a related field\nExposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products\nFamiliarity with Salesforce or another CRM\nExperience supporting US-based customers in a B2B environment\nExposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting\nCompensation & Growth\nCompetitive base salary + uncapped commission\nOpportunity to grow and advance your career with a company at the forefront of AI-powered customer experience\nNextiva DNA (Core Competencies)\nNextiva’s most successful team members share common traits and behaviors:\nDrives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.\nCritical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.\nRight Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.\nTotal Rewards\nOur Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.\nOur compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.\nHealth - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage\nInsurance - Life Insurance (24 times your monthly salary)\nWork-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time\nFinancial Security - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)\nWellness - Employee Assistance Program and comprehensive wellness initiatives\nGrowth - Access to ongoing learning and development opportunities and career advancement\nAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!\n#LI-AL1 #LI-Remote\nFounded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.\nWant to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.","description_format":"text","description_chars":9090,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-16T21:48:03Z"},{"event":"close","at":"2026-10-22T22:43:21Z"},{"event":"reopen","at":"2026-10-27T02:13:29Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.685,"p_room":0.36,"age_days":54,"expected_fill_days":36,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/nextiva-inside-sales-representative-customer-expansion","json_url":"https://alion.io/job/nextiva-inside-sales-representative-customer-expansion.json","meta":{"generated_at":"2026-11-10T16:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19497},"rest":"https://alion.io/mcp/rest/get_company?id=19497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnextiva-inside-sales-representative-customer-expansion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnextiva-inside-sales-representative-customer-expansion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnextiva-inside-sales-representative-customer-expansion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nextiva-inside-sales-representative-customer-expansion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnextiva-inside-sales-representative-customer-expansion"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":982284}},{"tool":"search_jobs","arguments":{"company":"nextiva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":982284},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}