{"id":283830,"url":"https://alion.io/job/nextiva-senior-product-designer","title":"Senior Product Designer","company":{"id":19497,"name":"Nextiva","domain":"nextiva.com","url":"https://alion.io/company/nextiva","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0.2,"stale_share":0.4,"repost_share":0.2,"time_to_fill_p50_days":36,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scottsdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":766},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"A/B Testing","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude Code","optional":true},{"name":"Cursor","optional":true},{"name":"JavaScript","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-08-10T15:14:12Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T18:35:21Z","board_verified":true,"closed_at":null,"days_open":71,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":70},"description":"Redefine the future of customer experiences. One conversation at a time.\nAt Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.\nOur culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.\nIf you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.\nLocation: This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. \nIn-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. \nAt Nextiva, we're building the future of customer experience through thoughtful, AI-native product design. As a Senior Product Designer, you'll shape experiences across our Unified Customer Experience platform, partnering closely with Product and Engineering to solve complex customer problems through modern design, rapid prototyping, and intelligent AI-assisted workflows. This is more than a traditional design role. You'll help define product direction, challenge assumptions, and turn ideas into production-ready experiences across desktop and mobile. If you're energized by moving quickly, embracing new AI technologies, and designing products that make a measurable impact, you'll thrive here.\nWhat You'll Do:\nLead end-to-end product design from discovery through delivery across desktop, mobile, and responsive experiences.\nPartner with Product Managers and Engineers as a strategic thought partner, challenging assumptions, asking the right questions, and helping define the best solution instead of simply executing requirements.\nEngage directly with customers to understand their needs, ask thoughtful questions, gather feedback, and translate insights into product decisions and improved experiences.\nCreate user flows, customer journeys, wireframes, interactive prototypes, high-fidelity designs, and production-ready experiences across desktop and mobile.\nDesign across multiple product domains, including onboarding, e-commerce, AI-powered product capabilities, administration, customer conversations, and emerging platform initiatives as priorities evolve.\nBuild functional, high-fidelity prototypes using AI-assisted development workflows to validate ideas with customers and stakeholders quickly, learn from feedback, and iterate toward the right solution.\nCollaborate closely with Engineering by reviewing AI-generated frontend implementations, refining production code, and helping bridge design and development.\nDrive consistency across products by evolving and contributing to Nextiva's design system, reusable components (A2UI), and design standards.\nUse customer research, analytics, experimentation, and usability testing to continuously improve product experiences and business outcomes.\nCommunicate design thinking clearly and confidently, presenting concepts, facilitating customer and stakeholder conversations, and explaining the rationale, tradeoffs, and customer insights behind design decisions.\nWork independently in a fast-paced environment, managing multiple initiatives while adapting quickly as business priorities evolve.\nLeverage AI-powered design, research, and development tools responsibly to improve speed, quality, creativity, and execution.\nExplore emerging AI technologies and workflows, sharing best practices that improve team productivity and elevate design quality.\nAbout You:\nRequired Qualifications\n6+ years of experience designing digital products, preferably within SaaS or enterprise software environments.\nStrong, current portfolio demonstrating exceptional product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact.\nProven experience leading complex product initiatives from discovery through implementation.\nDemonstrated ability to think critically, solve ambiguous problems independently, challenge assumptions, and influence product direction rather than simply executing requirements.\nExperience designing production-ready experiences across desktop, mobile, and responsive environments.\nExperience building, maintaining, and evolving scalable design systems, reusable components, and component libraries.\nStrong understanding of user-centered design, information architecture, usability testing, experimentation, and data-informed design.\nStrong customer communication and discovery skills, with experience conducting customer conversations, asking effective questions, gathering feedback, and turning insights into actionable design decisions.\nExperience partnering closely with software engineers throughout implementation and delivery.\nDemonstrated proficiency using modern AI-powered design and development tools to accelerate design, prototyping, documentation, and frontend implementation.\nWorking knowledge of modern design-to-code workflows, including AI-generated frontend development, Git-based collaboration, and component-based architecture.\nTechnical fluency with HTML, CSS, modern frontend frameworks, and design systems sufficient to evaluate and refine AI-generated implementations.\nExperience building interactive prototypes that closely resemble production experiences and using them to gather feedback and validate solutions.\nStrong communication and presentation skills with the ability to articulate design decisions, tell a clear product story, and collaborate effectively with customers, Product, Engineering, and other stakeholders.\nSelf-directed, highly adaptable, and comfortable moving between product areas and priorities in a fast-paced environment.\nCuriosity about emerging AI technologies and a continuous learning mindset, with a willingness to experiment, adapt, and share new approaches across the team.\nPreferred Qualifications\nExperience using AI-assisted development environments such as Cursor, Claude Code, ChatGPT, or similar AI-native workflows.\nExperience designing AI-powered product experiences, including conversational interfaces, copilots, intelligent assistants, or embedded AI workflows within SaaS applications.\nExperience contributing to React component libraries or collaborating on production-ready component implementations.\nExperience creating personal or side projects that demonstrate modern product design, coding, or AI experimentation.\nExperience conducting A/B testing and using experimentation to improve customer experiences.\nNextiva DNA (Core Competencies)\nNextiva’s most successful team members share common traits and behaviors:\nDrives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.\nCritical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.\nRight Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.\nTotal Rewards\nOur Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. \nOur compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. \n Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage \n Insurance: Life, disability, and supplemental indemnity plans \n Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay\n Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA \n Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives \n Growth: Access to ongoing learning and development opportunities and career advancement \nAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! \nNextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. \n#LI-MS1 #LI-Onsite\nFounded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.\nWant to see what life at Nextiva is all about? 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