{"id":2854450,"url":"https://alion.io/job/nextiva-technical-support-representative-3","title":"Technical Support Representative","company":{"id":19497,"name":"Nextiva","domain":"nextiva.com","url":"https://alion.io/company/nextiva","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0.2,"stale_share":0.4,"repost_share":0.2,"time_to_fill_p50_days":36,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"DNS","optional":false},{"name":"Gmail","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"Telegram","optional":false},{"name":"VPN","optional":false},{"name":"WhatsApp","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-01T06:48:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T10:17:22Z","board_verified":false,"closed_at":"2026-10-20T10:17:22Z","days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Redefine the future of customer experiences. One conversation at a time.\nAt Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.\nOur culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.\nIf you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.\nLocation: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. \nIn-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. \nWe are seeking a skilled and customer-focused Technical Support Specialist to join our team. You will be the first point of contact for clients and internal users experiencing technical issues. Your role will involve troubleshooting hardware and software problems, resolving network issues, and ensuring a high level of customer satisfaction.\nKey Responsibilities:\nProvide technical assistance and support for incoming queries\nRespond to queries via chat, email, or phone in a timely and professional manner\nDiagnose and troubleshoot technical issues\nGuide users through step-by-step solutions\nDocument internal procedures and maintain accurate records of issues and resolutions\nEscalate complex problems to higher-level support teams when necessary\nMonitor systems and identify performance issues proactively\nFollow up with users to ensure full resolution of issues and satisfaction\nCollaborate with clients over phone or video calls for in-depth technical troubleshooting\nQualifications\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field\n0-2 years of experience in technical support, IT helpdesk, or related customer-facing role\nStrong understanding of operating systems (Windows, Linux, or macOS)\nFamiliarity with networking concepts (TCP/IP, DNS, VPN, firewalls)\nKnowledge of troubleshooting hardware/software issues\nGood verbal and written communication skills\nAbility to work in rotational shifts or under pressure\nCustomer-centric attitude with problem-solving mindset\nAI Expectations:\nFamiliarity with Generative AI tools such as ChatGPT, Claude, Gemini, or similar tools.\nAbility to leverage AI tools for technical troubleshooting, research, documentation, and improving day-to-day productivity.\nAbility to validate AI-generated information before applying or communicating solutions.\nNextiva DNA (Core Competencies)\nNextiva’s most successful team members share common traits and behaviors:\nDrives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.\nCritical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.\nRight Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.\nTotal Rewards\nOur Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.\nOur compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.\nMedical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.\nGroup Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.Coverage Type - Employee Only\nSum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000\nFree Cover Limit - 1.5 Crore\n\nWork-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays\nFinancial Security - Provident Fund & Gratuity\nWellness - Employee Assistance Program and comprehensive wellness initiatives\nGrowth - Access to ongoing learning and development opportunities and career advancement\nAt Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! \nBeware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage. We also do not authorize any third parties to collect payments or sensitive information on our behalf. \nAll genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”. Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent. If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to . \nWe encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.\nFor genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.\n#LI-MM1 #LI-ONSITE\nFounded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.\nWant to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.","description_format":"text","description_chars":7639,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-19T14:19:20Z"},{"event":"close","at":"2026-10-20T10:17:22Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/nextiva-technical-support-representative-3","json_url":"https://alion.io/job/nextiva-technical-support-representative-3.json","meta":{"generated_at":"2026-10-20T14:43:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":19497},"rest":"https://alion.io/mcp/rest/get_company?id=19497"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnextiva-technical-support-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnextiva-technical-support-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnextiva-technical-support-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nextiva-technical-support-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnextiva-technical-support-representative-3"}]}