{"id":2565693,"url":"https://alion.io/job/nextlink-internet-billing-manager","title":"Billing Manager","company":{"id":179550,"name":"Nextlink Internet","domain":"nextlinkinternet.com","url":"https://alion.io/company/nextlink-internet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hudson Oaks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":139000,"period":"year","method":"role_country_seniority_unknown","sample_n":11815},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-14T21:55:02Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-25T03:32:04Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Company Overview\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\nThe Billing Manager leads and develops a growing team of Billing Specialists in a fast-paced, team-oriented call center environment. This role oversees inbound customer calls related to billing and account inquiries, as well as outbound collections on past-due accounts.As a hands-on leader, the Billing Manager is responsible for driving team performance, improving processes, resolving escalated customer concerns, and ensuring consistent service quality. This position offers the opportunity to develop employees, strengthen daily operations, and build a positive, accountable, customer-focused culture that supports Nextlink's continued growth.\nCOMPANY OVERVIEW\nNextlink Internet is a rapidly growing, Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering high-speed fixed wireless and fiber internet, along with voice services, to residential, business, K-12 education, and government customers across Texas, Oklahoma, Kansas, Nebraska, Iowa, Illinois, Indiana, and Louisiana.\nAt Nextlink, we believe great service goes beyond providing reliable connectivity. We are committed to delivering an exceptional customer experience that sets us apart from our competitors. Our people are at the heart of that commitment, and we strive to create an environment where employees can grow, collaborate, and make a meaningful impact.\nKEY RESPONSIBILITIES\nBuild and develop the team - Recruit, interview, train, mentor, and develop a growing team of Billing Specialists, creating opportunities for employees to learn and succeed.\nDrive team performance - Establish clear expectations, monitor service quality and productivity, and coach employees to achieve individual and team goals.\nResolve escalations - Take ownership of complex billing and account concerns, ensuring issues are resolved professionally, accurately, and efficiently.\nManage staffing and coverage - Coordinate schedules and monitor adherence to ensure appropriate coverage based on call and ticket volume.\nMaintain service quality - Review calls and tickets, identify opportunities for improvement, and provide consistent, constructive feedback.\nImprove processes - Identify and implement solutions that improve billing accuracy, operational efficiency, and the overall customer experience.\nOversee collections - Guide outbound collection efforts on past-due accounts while promoting professional, respectful, and effective customer communication.\nCollaborate across departments - Partner with Sales, Customer Loyalty, Operations, and Finance to resolve issues, streamline processes, and support shared business objectives.\nAnalyze performance and reporting - Review team metrics and reports, identify trends, and use data to guide decisions and improve results.\nCreate a positive team culture - Foster an engaging, collaborative, and accountable work environment where employees feel supported, motivated, and empowered to succeed.\nPerform other duties as assigned.\nWHAT YOU BRING\nExperience in billing, accounting, collections, customer service, or a related field.\nPrevious leadership, supervisory, or team-management experience strongly preferred.\nThe ability to motivate, develop, and hold team members accountable while maintaining a supportive work environment.\nStrong customer service skills and a commitment to delivering an exceptional customer experience.\nExcellent problem-solving and decision-making skills, including the ability to handle escalated customer concerns.\nStrong analytical skills and attention to detail, with the ability to interpret reports and performance metrics.\nExcellent interpersonal, written, and verbal communication skills.\nProficiency in Microsoft Office applications, including Excel, Word, and Outlook.\nThe ability to manage competing priorities, adapt to change, and remain effective in a fast-paced environment.\nA collaborative, team-oriented approach and the ability to build strong working relationships across departments.\nA proactive mindset, with the initiative to identify opportunities, solve problems, and work independently when needed.\nA passion for developing people, improving processes, and contributing to team success.\nPREFERRED QUALIFICATIONS\nExperience managing a billing, collections, or customer service team in a call center environment.\nFamiliarity with ISP, telecommunications, or subscription-based billing systems.\nExperience with workforce scheduling and call center performance metrics, including schedule adherence, quality assurance (QA), and average handle time (AHT).\nPHYSICAL DEMANDS\nAbility to remain in a stationary position for extended periods, typically 8-10 hours per day.\nRepetitive motions that may involve the wrists, hands, and fingers.\nVisual acuity, speech, hearing, hand-eye coordination, and manual dexterity necessary to operate a computer, keyboard, telephone, and other office equipment.\nRegular use of computers and office equipment, with occasional movement throughout the office.\nAbility to communicate effectively through email, telephone, and in-person interactions.\nWORKING HOURS/DAYS\nFull-time, on-site position.\nApproximately 40 hours per week.\nNextlink Internet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth Savings Account (HSA)\nOpportunities for advancement\nPaid time off\nVision insurance\nWork Location: In person\nAffirmative Action (AAP/EEO Statement):\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\nDrug Free Workplace:\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.","description_format":"text","description_chars":6436,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Iowa","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Kansas","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Oklahoma","iso":null,"kind":"city"},{"name":"Nebraska","iso":null,"kind":"city"},{"name":"Louisiana","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband","Fixed Wireless"],"lifecycle":[{"event":"open","at":"2026-10-14T21:55:02Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.799,"p_room":0.9,"age_days":10,"expected_fill_days":23,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/nextlink-internet-billing-manager","json_url":"https://alion.io/job/nextlink-internet-billing-manager.json","meta":{"generated_at":"2026-10-25T06:25:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179550},"rest":"https://alion.io/mcp/rest/get_company?id=179550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnextlink-internet-billing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnextlink-internet-billing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnextlink-internet-billing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nextlink-internet-billing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnextlink-internet-billing-manager"}]}