{"id":3562980,"url":"https://alion.io/job/nextlink-internet-billing-specialist-2","title":"Billing Specialist","company":{"id":179550,"name":"Nextlink Internet","domain":"nextlinkinternet.com","url":"https://alion.io/company/nextlink-internet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hudson Oaks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T06:03:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Overview\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\nPlease attach a resume to your application.\nPay: $18.00 per hour\nAbout the Role:\nWe’re looking for a detail-oriented and customer-focused Billing Specialist to join our Customer Care team. In this role, you’ll be the go-to resource for customers with billing questions, account inquiries, and payment support-helping resolve issues quickly while delivering a great customer experience.\nIf you’re someone who enjoys problem-solving, working with people, and making an impact, this is a great opportunity to grow within a fast-paced environment.\nWhat You’ll Do:\nDeliver a positive, professional customer experience on every interaction\nHandle inbound calls, emails, and chats related to billing and account inquiries\nResolve billing discrepancies quickly and accurately\nProcess payments and assist with collections in a respectful, customer-friendly manner\nMaintain accurate account documentation and follow established processes\nMeet performance expectations including attendance and quality standards (85%+ QA score)\nCollaborate with team members and support cross-functional needs as required\nWhat We’re Looking For:\nStrong customer service mindset with excellent communication skills\nAbility to stay organized and manage multiple tasks efficiently\nComfortable working in a fast-paced, team-oriented environment\nHigh attention to detail and problem-solving ability\nSelf-motivated with the ability to work independently\nAdaptable and open to change\n Qualifications:\nPrevious experience in billing, collections, accounting, or a related field preferred\nProficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)\nExperience in a call center or high-volume customer environment is a plus\n Work Environment:\nOffice-based role with moderate noise levels\nHigh interaction with customers and internal teams\nBenefits\n401(k) with company match\nHealth, dental, and vision insurance\nLife insurance\nPaid time off\nEmployee discounts\nWhy Join Nextlink?\nAt Nextlink, we value professionalism, accountability, and teamwork. We’re committed to creating an environment where employees can grow, contribute, and make a real impact on the customer experience.\nEqual Opportunity Employer\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.\nDrug-Free Workplace\nNextlink is committed to maintaining a safe, healthy, and drug-free workplace for all employees.\nAffirmative Action (AAP/EEO Statement):\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\nDrug Free Workplace:\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. 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