{"id":3653508,"url":"https://alion.io/job/nextlink-internet-dispatcher-2","title":"Dispatcher","company":{"id":179550,"name":"Nextlink Internet","domain":"nextlinkinternet.com","url":"https://alion.io/company/nextlink-internet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hudson Oaks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T17:27:48Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Company Overview\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\nDo you have the ability to remain professionally calm when the stress is turned up and everything is changing? Are you confident while working on several tasks at once in a fast-paced environment? We are looking for experienced Dispatchers that can multi-task in a fast pace environment, in a newly formed team and able to maintain a good attitude in stressful situations. Looking someone who is a team player and willing to help others.Essential Functions:\nReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.\nResponsible for the coordination of commercial vehicle routing and load planning in order to meet customer service levels\nAddress problems and request made by the customers and drivers\nEnter data in dispatch system to maintain logs and records of calls, activities and other information\nCommunicates with drivers, dispatcher(s) and supervisors at shift change for current status and issues\nPerform work in accordance with company standards and regulations\nFollow through to watch progress and assure timely assistance by monitoring the route and status of technicians\nMust stay aware of information related to jobs, traffic, obstacles, and requirements and providing this feedback to the technicians\nManages schedules and assure its adherence\nContributes to a fun, upbeat culture\nPerform other duties as assigned\nSkills:\nExcellent communication skills. Must speak clearly and professionally\nStrong customer service skills\nAble to multi task\nFlexible Schedule\nHandle lots of Data Entry\nMust display excellent customer service skills\nDecisiveness, willingness to address problems and make requests by communicating with the necessary parties or providing solutions\nMust be comfortable in a rapidly changing environment and adapts easily to change\nAbility to work in a collaborative, team-oriented environment\nExcellent interpersonal, written and oral communication skills\nProfessionalism and ability to work with other department managers and supervisors\nStrong analytical skills and attention to detail\nAbility to use initiative and work efficiently with minimal supervision\nEducation and Experience:\nHigh school diploma or equivalent\nHeavy phone experience\nExperience in Microsoft Office\nJob Classification:\nCustomer Care - Dispatch\nNon-Exempt\nWork Environment/Hazards:\nWorking conditions primarily inside an office environment\nThe noise level in the work environment is usually moderate\nHigh level of interaction with external/internal clients\nPhysical Demands:\nStationary position for 8-10 hours a day\nRepeating motions that may include the wrists, hands and/or fingers.\nVisual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.\nTo perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, and moving about the office. The employee must be able to communicate via email and verbally via telephone.\nWorking Hours/Days:\nFull time\n40 hours\nTravel Requirements:\n0% of travel required\nAffirmative Action (AAP/EEO Statement):\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\nDrug Free Workplace:\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.\nAffirmative Action (AAP/EEO Statement):\nNextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\nDrug Free Workplace:\nNextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. 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