{"id":2957847,"url":"https://alion.io/job/nextlink-internet-osp-fiber-field-operations-supervisor","title":"OSP Fiber - Field Operations Supervisor","company":{"id":179550,"name":"Nextlink Internet","domain":"nextlinkinternet.com","url":"https://alion.io/company/nextlink-internet","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sulphur Springs, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-20T22:03:30Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T08:15:25Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Company Overview\nWe are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.\nThe OSP Fiber - Field Operations Supervisor provides hands-on leadership and operational oversight for outside plant (OSP) fiber construction, installation support, preventive maintenance, emergency restoration, and network reliability across assigned service territories. This role directs field technicians, splicers, contractors, and maintenance crews; ensures safe and efficient aerial and underground fiber activities; coordinates with Network Operations Center (NOC), engineering, construction, permitting, and other network providers; and maintains accountability for workmanship, documentation, schedules, outage communications, and customer-impact mitigation. The supervisor establishes clear priorities, develops employees, proactively identifies network risks, and leads both planned projects and time-critical restoration efforts, including after-hours work.Essential Functions:\nMust be able to splice any type of fiber optic cable in any type of condition\nMust be able to run and safely operate a bucket truck \nMust be able to run and safely operate a mini excavator \nMust have previous experience maintaining live optical / PON networks\nMust have critical thinking skills in potentially high stress situations\nMust understand low voltage theories to include AC and DC polarities\nMust understand AC to DC rectifying principles\nMust understand PON and GPON technologies and be able to troubleshoot outages\nMust be able to run OTDR and troubleshoot fiber from network to end user\nMust be able to record all data and document that for management and engineering\nMust understand backbone, feeder, and AP principals in FTTX practices \nMust be able to give directions and leadership to the team that falls under them\nMust be able to orchestrate any controlled outages / repairs, this includes working with NOC, filling out and filing the appropriate paperwork and working with the appropriate channels for a successful controlled outage\nMust be willing to work extended hours, often prepping scheduled events during the day and working into the night\nMust be able to differentiate the difference between different sizes and colors of cables\nExperience conducting and providing training to the team\nMust have experience with DOT regulations\nAbility to communicate in person and by telephone, even at odd hours of the night\nMaintains network integrity through preventive maintenance\nAbility to use any equipment in a safe manner, in accordance with company, industry and regulatory standards\nWorks on regularly scheduled days as well as unscheduled days and beyond regular work hours as required\nSkill in using a Windows-based computer\nAbility to prioritize and organize effectively\nAbility to work independently and with others\nAbility to plan the team’s task / priorities weeks in advance, as well as manage any unplanned maintenance / outage\nAbility to read and repair from blueprints and/or wire diagrams\nAbility to complete mechanical tasks such as fiber splicing, reading meters (volt, and Fiber), conducting tests and performing troubleshooting measures to achieve plant level requirements\nAble to work in all-weather climates\nAs needed repair and maintenance of headend electronics and critical infrastructure equipment\nComplete daily production reports, mark up maps, keep track of work hours and complete “as-built” maps for areas worked\nSafely operate and use bucket truck to complete maintenance assignments \nAbility to work nights shifts \nAbility to use computer-based programs required to support the activation and verification of electronic equipment installs\nAble to work at varying heights from a bucket truck, as well as ground level in underground vaults\nWork within a team environment to ensure the full job scope is completed within the scheduled timeframe\nReach, push, pull, hold, grasp and perform fine manipulation tasks on cable and electronic equipment\nMust be willing to lead by example and train all team members / new hires in safe and effecting maintenance practices\nMust be willing to work during holidays or during planned events due to the nature of this role\nMust be able to work with other network providers at a high level on scheduling any new turn ups and scheduling any upgrades or decoms \nMust be able to attend and lead meetings regarding the maintenance activities you, or your team preform\nMust be able to keep detailed records of all maintenance activities. This includes hours worked outside of normal business hours, the time customers were down, how long the repairs took, how many customers were affected, ETC.\nMust be able to take calls from the team working maintenance activities regardless of day or time. It will be your responsibility to lead the team and assist them when they have questions, and you are not onsite with them\nReasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.\nField Safety, Compliance & Risk Management\nOwn field safety performance by setting expectations, conducting regular tailboard/job safety briefings and job hazard analyses (JHAs), and verifying that each crew understands site-specific hazards, roles, emergency procedures, and stop-work authority.\nEnforce applicable OSHA requirements, company safety policies, DOT requirements, utility-owner rules, and local work-zone regulations; coordinate required training, inspections, corrective actions, and incident/near-miss reporting.\nOversee safe aerial operations, including bucket truck setup, vehicle positioning, outriggers, fall protection, pole and attachment assessments, minimum approach distances from energized utilities, and appropriate qualified-person controls.\nOversee underground work including utility locate requests and positive identification, safe excavation and potholing, trench protection where required, vault/manhole entry evaluation, atmospheric testing and confined-space procedures where applicable, and safe equipment/spotter practices.\nEnsure proper traffic-control plans, cones/signage, high-visibility apparel, flagging when required, and protection of workers, motorists, pedestrians, and customer property.\nVerify appropriate PPE, ladder safety, lifting and ergonomics, weather/lightning and heat/cold precautions, housekeeping, and safe handling of fiber shards, cleaning chemicals, and laser/optical exposure risks.\nInspect fleet, trailers, fusion splicers, OTDRs, locating equipment, power tools, and heavy equipment; remove defective tools or vehicles from service and ensure operators are trained and authorized.\nLead incident response and investigations, identify root causes, document lessons learned, track corrective actions to closure, and coach employees to prevent repeat events.\nCrew Leadership, Training & Accountability\nDirect daily assignments and field deployment across multiple crews; balance emergency tickets, planned construction, preventive maintenance, customer-impacting work, and resource availability.\nLead by example in safe work practices, professionalism, communication, attendance, quality, and ownership; provide real-time coaching and constructive performance feedback.\nDevelop onboarding and cross-training plans for fiber splicing, testing, troubleshooting, aerial/underground methods, equipment operation, and network restoration; validate competency before independent assignments.\nConduct recurring crew meetings, one-on-one check-ins, field observations, and performance reviews; identify skill gaps and establish measurable development goals.\nCoordinate staffing, on-call coverage, overtime, travel, contractor support, and escalation paths to maintain operational readiness during nights, weekends, holidays, and major outages.\nAddress performance, conduct, and safety concerns promptly and consistently; document follow-up and escalate personnel matters through appropriate management channels.\nCommunicate status, risks, schedule changes, and decisions clearly to technicians, leadership, engineering, NOC, customer-facing teams, and third-party stakeholders.\nOSP Fiber Construction, Maintenance & Restoration\nOversee the full field lifecycle of fiber OSP assets: route walkouts, site readiness, aerial strand and lash work, underground conduit and duct placement, cable pulling/blowing, handholes and vaults, slack storage, enclosures, cabinets, and final restoration.\nPlan and supervise installation, relocation, repair, and maintenance of backbone, feeder, distribution, and access/drop fiber networks, including PON/GPON architecture and splitter-based FTTx systems.\nEnsure proper cable identification, fiber counts/color codes, splice matrix adherence, enclosure preparation, fusion splicing, connector inspection/cleaning, and fiber management and bend-radius standards.\nDirect OTDR, optical power, light source, and continuity testing; review traces, loss budgets, event locations, and acceptance results to verify workmanship and isolate faults.\nLead restoration of cuts, high-loss events, damaged cabinets, water intrusion, failed splices, and other OSP incidents; establish priorities based on safety, critical services, affected customers, and network redundancy.\nCoordinate planned maintenance windows and controlled outages with the NOC, engineering, affected departments, and other carriers; verify approvals, rollback plans, customer-impact notifications, and post-work service validation.\nPartner with utility owners, municipalities, contractors, and other providers on permits, right-of-way access, locates, make-ready, damage prevention, turn-ups, upgrades, relocations, and decommissions.\nPerform routine plant inspections and preventive maintenance; identify vegetation, clearance, pole, conduit, cabinet, splice case, and environmental risks before they cause outages.\nEnsure all sites are restored safely and professionally, including cleanup, surface repairs, labeling, and protection of existing infrastructure and customer property.\nPlanning, Documentation & Operational Performance\nMaintain accurate work orders, splice records, fiber assignments, OTDR test results, photographs, GIS/map redlines, as-built drawings, asset inventories, and maintenance histories.\nTrack and report outage start/end times, customer counts, root causes, response and restoration intervals, repeat failures, safety observations, and project completion status.\nValidate contractor and crew workmanship against approved prints, engineering specifications, testing criteria, and closeout requirements; resolve deficiencies before acceptance.\nMonitor crew productivity, rework, material usage, fleet readiness, and backlog trends while protecting safety and network quality; recommend process improvements and preventive actions.\nProvide timely, factual updates to management and NOC during incidents and deliver post-incident reviews with corrective measures for significant outages.\nSkills:\nGood communication and organizational skills\nAbility to work independently as well as in a team environment \nUnderstand construction prints and splice documents \nMust be able to work outside in all weather conditions as well as in a splicing trailer \nDedicated to safety and keeping a safe work environment \nAbility to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day. \nMust pass a drug screening test and a criminal background check. \nMust have time management skills and understand the importance of managing time\nMust have a proven track record of being on time\nMust maintain a clean and presentable company...","description_format":"text","description_chars":13705,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Broadband","Fixed Wireless"],"lifecycle":[{"event":"open","at":"2026-10-20T22:03:30Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.849,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/nextlink-internet-osp-fiber-field-operations-supervisor","json_url":"https://alion.io/job/nextlink-internet-osp-fiber-field-operations-supervisor.json","meta":{"generated_at":"2026-10-25T16:35:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23923,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179550},"rest":"https://alion.io/mcp/rest/get_company?id=179550"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnextlink-internet-osp-fiber-field-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnextlink-internet-osp-fiber-field-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnextlink-internet-osp-fiber-field-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nextlink-internet-osp-fiber-field-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnextlink-internet-osp-fiber-field-operations-supervisor"}]}