{"id":838433,"url":"https://alion.io/job/nextpatient-customer-success-manager","title":"Customer Success Manager","company":{"id":679957,"name":"NextPatient","domain":"nextpatient.co","url":"https://alion.io/company/nextpatient","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-27T19:21:51Z","employer_posted_date":"2026-05-27","last_verified_at":"2026-10-25T14:19:00Z","board_verified":true,"closed_at":null,"days_open":150,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":150},"description":"NextPatient | Client Success Manager\nWe’re a small team building the best software for medical practices.\nThe software you experience at the doctor is often terrible. We fix this by integrating with the doctor’s legacy system and providing easy online scheduling, bill pay via text, digital check-in, interactive reminders, automated waitlist, and more. Patients get a modern experience and practices save time.\nWe’re just 40 people, but used in thousands of offices around the country, and we regularly replace products from larger, older, or better-funded competitors. We haven’t raised any funding because we’ve seen it ruin too many promising companies.\nAbout the role\nThe Client Success team is responsible for getting practices live on NextPatient and making sure they’re successful long after.\nEveryone on the team becomes an expert in our product. You’ll spend time understanding how each practice operates, then configure NextPatient to fit their workflow and drive better outcomes for their staff and patients.\nFrom day 1, you’ll work closely with the product team to advocate for improvements based on what you’re hearing from clients.\nWhat you’ll do\nLead new client implementations and guide practices to a successful go-live\n\nConfigure NextPatient to match each client’s workflows and goals\n\nRun web-based training sessions and ensure clients feel confident using the platform\n\nAct as the day-to-day point of contact for client questions and support\n\nProactively reach out to clients with best practices and new feature education\n\nTroubleshoot issues and find practical solutions quickly\n\nBuild strong relationships and become a trusted partner to your clients\n\nGather client feedback and help shape the product roadmap\n\nHelp improve internal processes across implementation, support, and account management\n\nWhat we’re looking for\n3-5+ years of experience in customer success, account management, or a similar role\n\nStrong problem-solving skills and attention to detail\n\nClear, thoughtful communication over email and phone\n\nAbility to manage multiple clients and priorities at once\n\nCuriosity and a desire to deeply understand how things work\n\nA high level of ownership and follow-through\n\nSaaS experience preferred\n\nHealthcare experience is a plus, but not required\n\nWhat success looks like\nYou become someone your clients trust. They know you understand their business, respond quickly, and help them get real value out of the product.\nInternally, you help make the product better by sharing what you’re seeing and pushing for improvements that matter.\nEveryone on the team brings a different set of strengths. We encourage you to lean into yours by taking on projects and initiatives that align with how you do your best work. The strongest team members find their own ways to add value, whether that’s improving processes, contributing to product ideas, or elevating the client experience.\nPerks of working at NextPatient\nFreedom to work from home\n\nNo fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing\n\nYear-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)\n\nMid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)\n\nHealth benefits, 401(k) with company match, and equity","description_format":"text","description_chars":3302,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-12T20:14:24Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.09,"p_room":0.28,"age_days":150,"expected_fill_days":7,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/nextpatient-customer-success-manager","json_url":"https://alion.io/job/nextpatient-customer-success-manager.json","meta":{"generated_at":"2026-10-25T17:43:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679957},"rest":"https://alion.io/mcp/rest/get_company?id=679957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnextpatient-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnextpatient-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnextpatient-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nextpatient-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnextpatient-customer-success-manager"}]}