{"id":2534514,"url":"https://alion.io/job/nextsilicon-it-helpdesk-technician","title":"IT Helpdesk Technician","company":{"id":49173,"name":"NextSilicon","domain":"nextsilicon.com","url":"https://alion.io/company/nextsilicon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Givatayim, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HPC","optional":false},{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T13:42:46Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-16T07:42:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nNextSilicon is reimagining high-performance computing. Our accelerated compute solutions leverage intelligent adaptive algorithms to vastly accelerate supercomputers, driving them forward into a new generation. Our new software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research.\nAt NextSilicon, everything we do is guided by three core values:\nProfessionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance. \nUnity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard. \n Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.\nWe are looking for a tech-savvy, people-oriented Help Desk Technician to join our growing IT team. In this role, you will serve as a vital link between our technology and our people, providing technical assistance with computer systems, hardware, and software to our global and on-site employees.\nAs a Help Desk Technician, you will respond to technical queries through multiple channels including email, chat, phone, and our ticketing system. You will leverage your technical expertise and excellent communication skills to diagnose and resolve issues ranging from basic to complex, while knowing when to escalate matters to specialized team members.\nRequirements\n3+ years of experience as a help desk technician or in a similar technical support role within an organization of 150+ employees\nStrong knowledge of multiple operating systems including macOS, Windows, and Linux\nSolid understanding of computer systems, networks, hardware, and software applications\nProven ability to diagnose and resolve technical issues efficiently and effectively\nExcellent problem-solving and analytical skills with attention to detail\nOutstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users\nCustomer-service oriented mindset with patience and professionalism\nHands-on experience with IT inventory management, procurement processes, and working with vendors and suppliers \nAbility to work both independently and collaboratively as part of a team\nStrong organizational skills and ability to manage multiple priorities\nProficiency in English (written and verbal)\nResponsibilities\nServe as the first point of contact for employees seeking technical assistance via our help-desk ticketing system, email, phone, in person, or through remote access\nDiagnose and resolve technical issues related to computer systems, hardware, software, and network connectivity\nProvide technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of IT equipment and applications\nRespond to support tickets within established SLA timeframes and maintain clear communication throughout the resolution process\nEscalate unresolved or complex issues to the appropriate level of support personnel with detailed documentation\nMaintain accurate records of issues, resolutions, and technical procedures in the ticketing system\nProvide technical training and guidance to new employees during onboarding\nCreate and update technical documentation, knowledge base articles, and training materials\nManage IT asset inventory and track equipment lifecycle from procurement to retirement, including stock levels, asset tagging, periodic audits, and secure disposal or recycling of equipment\nManage IT inventory and stock of peripherals, consumables, and spare equipment, ensuring availability for onboarding, replacements, and ongoing needs\nPrepare and submit purchase requests and purchase orders for hardware, software licenses, and accessories, in line with approved budgets and company procurement procedures\nWhat we offer:\nOpportunity to work with a growing, dynamic IT team\nProfessional development and training opportunities\nExposure to diverse technologies and learning experiences\nCollaborative and supportive work 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