{"id":4111908,"url":"https://alion.io/job/nexustek-service-desk-engineer-2","title":"Service Desk Engineer","company":{"id":2054979,"name":"NexusTek","domain":"nexustek.com","url":"https://alion.io/company/nexustek","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0.333,"time_to_fill_p50_days":34,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"CMMC","optional":true},{"name":"Gmail","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-11T22:59:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T23:28:28Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Working hours\nService Desk is a 24/7 team and schedules are based on this coverage.\nShift is8:00 am to 5:00 pm M T or 9:00am to 6:00pm MT (time may vary by an hour either way). During your training period, shift may be slightly different.\nLocation requirements\n100% remote, USA - work from home\nWhy this job is exciting\nThe Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.\nYou Know How To:\nServe as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.\nProvide remote technical support to multiple client environments across Windows and macOS platforms.\nTroubleshoot and resolve moderately complex hardware, software, and peripheral issues.\nSupport Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.\nPerform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.\nSupport line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.\nDiagnose and resolve workstation performance issues, operating system errors, and application conflicts.\nSupport MFA configuration, conditional access troubleshooting, and secure account recovery processes.\nManage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.\nAssist with deployment of policies, software packages, and configuration changes across client environments.\nPerform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.\nProvide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.\nSupport remote monitoring and management (RMM) platforms to proactively identify and remediate issues.\nManage a ticket queue across multiple clients while adhering to defined SLAs and response targets.\nAccurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).\nPerform thorough troubleshooting to identify and resolve issues before closure or reassignment.\nIdentify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.\nReview Entra ID sign-in logs and investigate suspicious login activity or account lockouts.\nAssist with endpoint security tools including antivirus, EDR, and email security platforms.\nSupport remediation efforts following documented security procedures.\nMaintain adherence to client-specific compliance requirements and data protection standards.\nDeliver professional, high-quality support while representing the MSP brand.\nCommunicate technical findings and solutions clearly to both technical and non-technical stakeholders.\nProvide timely updates on open issues and manage client expectations effectively.\nBuild strong working relationships with client contacts through consistent and reliable service delivery.\nKnowledge/Experience:\n1-3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.\nStrong working knowledge of Windows and macOS operating systems.\nExperience supporting Microsoft 365 environments including Exchange Online administration.\nHands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).\nExperience with Active Directory and Entra ID administration.\nWorking knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).\nFamiliarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms.\nExposure to endpoint security tools and email security platforms.\nOne or all of the following certifications is highly desirable:\nCompTIA A+ and Network+\nMicrosoft 365 Fundamentals (MS-900)\nModern Desktop Administrator Associate (MD-102)\nAzure Fundamentals (AZ-900)\nITIL Foundation\nVendor certifications related to firewall, security, or RMM platforms (a plus)\nPay and Benefits\nThis is a full-time position located in the United States and performed remotely with no travel.\nEstimated Starting Salary/Wage Range: $25.00 to $28.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)\nIn addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:\nFour weeks of annual accrued PTO \nSeven paid national holidays \nMedical, dental, vision options \nCompany-paid life insurance, short and long-term disability \nVoluntary benefits such as critical illness and accident \nVoluntary Legal Shield and identity theft protection \nDiscretionary annual 401k match plan \nGenerous employee referral bonus plan \nEmployee Assistance Program \nAccess to over 90,000+ courses in ADP My Learning \nStandOut employee engagement tools \nEligible to apply for a Pluralsight license \nEligible to apply for NexusTek Technical Academy or Leadership Academy \nWe’re happy to provide our full benefits guide at any point in the process!\nWe’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.\nInterview Process- Typical interview process for this role:\nApplication Stage- Thanks for showing interest!\nSubmit your application\nComplete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.\n\nScreening Stage- Let's get to know each other!\nOur recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening \n20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you\nInterview Stage - We’ll dive into your experience more in depth\nOne-hour technical interview with Hiring Manager (virtual)\nTwo-hour lab assessment taken from your home\n30 min follow-up Hiring Manager interview \nReferences - 3 professional references at least one direct supervisor \nYou are welcome to request additional conversations with team members you didn’t get to meet during the process \nNexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws\nNexusTek participates in E-Verify for all US Employees\nPlease be aware of potential recruitment fraud and fake social media pages. NexusTek will never ask you to pay a fee as part of the interview process. Additionally, we will not ask for your personal banking information until you have signed an employment offer and completed virtual onboarding training and paperwork provided by our HR team. \n\nAll communications with NexusTek professionals will only be sent from an @nexustek.com or ADP email address and never originate from gmail.com, yahoo.com, or other commercial email services. If you are viewing this job post outside of our website and interested in exploring opportunities, please go directly to our Careers Page: https://www.nexustek.com/nexustek-careers/ or https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=567e686e-7575-49d9-b29f-985e7365f987&ccId=19000101_000001&type=MP&lang=en_US\nCMMC Approved: 2026.04.20","description_format":"text","description_chars":8580,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-11T23:28:28Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-12T00:41:55Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/nexustek-service-desk-engineer-2","json_url":"https://alion.io/job/nexustek-service-desk-engineer-2.json","meta":{"generated_at":"2026-11-12T00:41:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2054979},"rest":"https://alion.io/mcp/rest/get_company?id=2054979"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexustek-service-desk-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexustek-service-desk-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexustek-service-desk-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexustek-service-desk-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexustek-service-desk-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4111908}},{"tool":"search_jobs","arguments":{"company":"nexustek.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4111908},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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