# Service Desk Engineer

Working hours Service Desk is a 24/7 team and schedules are based on this coverage. Shift is8:00 am to 5:00 pm M T or 9:00am to 6:00pm MT (time may vary by an hour either way). During your training period, shift may be slightly different. Location requirements 100% remote, USA - work from home Why this job is exciting The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards. You Know How To: Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system. Provide remote technical support to multiple client environments across Windows and macOS platforms. Troubleshoot and resolve moderately complex hardware, software, and peripheral issues. Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive. Perform Ex

- **Id**: 4111908
- **Url**: <https://alion.io/job/nexustek-service-desk-engineer-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: United States
- **Countries**: US
- **Hiring countries**: US
- **Hiring countries total**: 1
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-11T22:59:00Z
- **Employer posted date**: 2026-11-11
- **Last verified at**: 2026-11-11T23:28:28Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 8580
- **Description truncated**: no
- **Benefits**: 401k plan, Life insurance
- **Relocation offered**: no
- **Industries**: Managed IT Services (MSP)

## Company

- **Id**: 2054979
- **Name**: NexusTek
- **Domain**: nexustek.com
- **Url**: <https://alion.io/company/nexustek>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: ADP

### Truth index

- **Grade**: A
- **Score**: 87
- **Open postings**: 3
- **Ghost share**: 0
- **Stale share**: 0.333
- **Repost share**: 0.333
- **Time to fill p50 days**: 34
- **Computed at**: 2026-11-11T05:49:22Z

## Salary

- **Min**: 25
- **Max**: 28
- **Currency**: USD
- **Period**: hour
- **Usd annual**: 56000

## Technologies

- **Active Directory** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITSM** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **OneDrive** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no
- **SharePoint** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no
- **Azure** — Optional: yes
- **CMMC** — Optional: yes
- **Gmail** — Optional: yes
- **ITIL** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-11T23:28:28Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 34
- **Reasons**: conf:1, win:early, comp:junior
- **Computed at**: 2026-11-12T00:44:08Z

## Pay

- **Stated usd annual**: 56000
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.