{"id":4287226,"url":"https://alion.io/job/nexxen-client-success-manager-2","title":"Client Success Manager","company":{"id":6818,"name":"Nexxen","domain":"nexxen.com","url":"https://alion.io/company/nexxen","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:19:25Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T22:13:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"What You'll Do:\nJoin Nexxen's Client Success team, where you'll manage a portfolio of client accounts in close partnership with Strategic Sales, supporting campaign performance, retention, and day-to-day client communication. You'll serve as a key point of contact for your clients - using data and insights to inform campaign recommendations and ensuring smooth execution across managed service and PMP campaigns. This role will be based in the London office. Our team follows a hybrid schedule working in-office three days a week and remotely for the rest. This is an exempt position.\nEach day can be different here at Nexxen, but some of the things you can expect to be doing daily are:\nManage a portfolio of clients in partnership with Strategic Sales, supporting the relationship end-to-end\n\nOwn the full campaign lifecycle - from kick-off call and strategy recommendation through to asset collection, optimisation, and performance reporting\n\nUse data, market trends, and audience insights (including Nexxen Discovery) to support tailored campaign recommendations and upsell opportunities\n\nCollaborate with Trading, Ad Ops, and Supply teams to troubleshoot campaign performance and deliver solutions that meet client needs\n\nCommunicate proactively with clients on pacing, performance, and reporting to maintain strong retention and satisfaction\n\nMaintain accurate campaign tracking across Salesforce and internal systems\n\nWhat You'll Bring:\n1+ years of experience in digital media, client services, or account management Growing understanding of the programmatic ecosystem (DSPs, SSPs, targeting, measurement) and ability to translate data into actionable insights\n\nAbility to manage multiple accounts and stakeholders simultaneously while supporting campaign performance and client goals\n\nStrong communication and organisational skills with a proactive, client-first mindset\n\nExperience working with Salesforce or similar CRM/campaign tracking tools\n\nComfortable collaborating cross-functionally to troubleshoot and problem-solve\n\nExtra Credit if you bring:\nExposure to CTV, advanced TV, or programmatic video campaigns\n\nFamiliarity with audience strategy tools and data-driven planning (e.g. Nexxen Discovery Insights or similar)\n\n#HYBRID\n#LI-BO1\nAt Nexxen, we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don’t match this job description perfectly, don’t worry! We would rather see your application than risk missing out on your potential to make an impact.\nFor information about how we handle your personal information please view our Applicant and Candidate Privacy Notice\nImportant Notice from Nexxen: Your Safety Matters\nAt Nexxen, we care about the well-being of our current and future employees. We are aware of the growing number of online scams and fraudulent job postings, and we urge all job seekers to remain vigilant. Please be advised that Nexxen will never request payment (whether in cash, cryptocurrency, or any other form) as a condition of employment, offer positions that require you to invest in vague or dubious financial schemes, or promote roles that resemble get-rich-quick opportunities. If you receive a suspicious message claiming to be from Nexxen or encounter a questionable job posting associated with our name, please contact us at  to verify its legitimacy. Your trust is important to us. Stay safe and informed.\nNexxen Fraud Alert and Notice: Protect Yourself from Impersonation and Fraudulent Activity","description_format":"text","description_chars":3552,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Media & Audience Measurement"],"lifecycle":[{"event":"open","at":"2026-11-13T22:13:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":48,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T23:57:13Z"},"pay":null,"html_url":"https://alion.io/job/nexxen-client-success-manager-2","json_url":"https://alion.io/job/nexxen-client-success-manager-2.json","meta":{"generated_at":"2026-11-13T23:57:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6818},"rest":"https://alion.io/mcp/rest/get_company?id=6818"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnexxen-client-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnexxen-client-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnexxen-client-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nexxen-client-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnexxen-client-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4287226}},{"tool":"search_jobs","arguments":{"company":"nexxen.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4287226},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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