{"id":3959368,"url":"https://alion.io/job/nfp-operational-risk-coordinator","title":"Operational Risk Coordinator","company":{"id":2476261,"name":"NFP","domain":"nfp.co.uk","url":"https://alion.io/company/nfp-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bromsgrove, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T10:35:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T10:35:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Posting Description\nWe’re hiring for an Operational Risk Coordinator to support our growing Risk team in Birmingham!\nTo keep up with our growth in the UK and Ireland, we are recruiting for an Operational Risk Coordinator to join our Risk team. You will be responsible for supporting the operation of the business control framework by monitoring activities, maintaining governance records, producing management information, supervising operational and regulatory risks, supporting Consumer Duty oversight and ensuring that first-line controls are embedded across the business.\nThe role acts as a key support function to the Financial Planning Business Operational Risk Manager and Employee Benefits Head of Risk, helping deliver a robust governance framework, effective risk management and positive customer outcomes.\nWe’re looking for someone with:\nExperience within financial services, risk, governance, compliance or operational control environments\nStrong understanding of administrative controls, governance processes and risk management principles\nExcellent organisational skills and attention to detail\nStrong analytical and reporting capabilities\nAdvanced Microsoft Office skills, particularly Excel\nAbility to prioritise multiple priorities whilst maintaining accuracy\nStrong communication skills and confidence engaging with collaborators at all levels\nAbility to maintain clear audit trails and regulatory records\nExperience within an FCA-regulated Financial Planning or Employee Benefits business is desirable\nKnowledge of requirements related to Consumer Duty is desirable \nUnderstanding of operational risk management and control frameworks is desirable\nExperience producing management information and governance reporting is desirable\nKnowledge of adviser competence, client vulnerability and advice suitability oversight is desirable\nExperience using Intelligent Office or similar CRM systems is desirable\nUsing these skills, you’ll be:\nMaintaining operational risk registers, control inventories and associated action plans\nRecording, monitoring and reporting operational incidents, breaches, complaints, near misses and conduct issues\nSupporting risk assessments and control reviews across Financial Planning and Employee Benefits operations\nSupervising remediation activities and ensure actions are completed within agreed timescales\nSupporting root cause analysis relating to recurring operational issues, errors and customer outcomes\nRaising emerging risks, control weaknesses and overdue actions to management\nCompleting first-line monitoring and quality assurance reviews against approved policies, procedures and regulatory requirements\nReviewing client files, servicing records and business processes for control compliance and consistency\nRecording findings accurately and support thematic reviews\nSupervising remedial and corrective actions through to completion\nSupporting preparation of evidence for internal audits, assurance reviews and regulatory enquiries\nSupporting ongoing Consumer Duty monitoring and reporting activities\nAssisting with the collection, validation and analysis of Consumer Duty outcome data\nSupervising ongoing service delivery and client review completion rates\nSupporting fair value assessment exercises and benchmarking activities\nAssisting with vulnerable customer oversight and monitoring\nMaintaining evidence supporting good customer outcomes and compliance with Consumer Duty requirements\nAnalysing operational, compliance and customer outcome data to identify trends and emerging risks\nProducing accurate and insightful management information, dashboards and governance reporting\nAnalysing operational, compliance and customer outcome data to identify trends and emerging risks\nPreparing monthly and quarterly reporting packs for management, governance forums and boards\nSupervising key performance indicators, risk indicators and control measures\nHighlighting recurring themes, overdue actions and risk trends requiring management attention\nSupporting production of operational, Consumer Duty and risk reporting\nMaintaining governance schedules, meeting calendars and reporting timetables\nPreparing governance packs, agendas and supporting documentation\nMaintaining action logs, decision registers and meeting records\nSupervising ownership and completion of governance actions\nSupporting governance forums relating to risk, compliance, Consumer Duty and business operations\nEnsuring governance records remain accurate, complete and audit-ready\nMaintaining policy and procedure libraries, review schedules and version control records\nCoordinating policy approvals and periodic reviews\nSupporting impact assessments relating to regulatory and business change initiatives\nSupervising implementation actions arising from regulatory developments\nMaintaining evidence of communications, training and compliance attestations\nSupporting the embedding of regulatory and operational change within the business\nSupporting data quality monitoring activities across core business systems\nAssisting with data cleansing and remediation exercises\nProducing management information relating to data quality and client servicing activity\nMonitoring completion of mandatory data fields and workflow requirements\nAdvancing material data quality issues and control weaknesses\nSupporting continuous improvement of operational reporting and data integrity\nSupporting adviser competence, supervision and certification processes\nCoordinating monitoring actions relating to adviser development and supervision\nSupervising the completion of mandatory learning and regulatory requirements\nMaintaining proficient adviser status records and associated audit trails\nMaintaining training, proficiency and compliance records relevant to Employee Benefits activities\nSupervising completion of regulatory and mandatory training requirements\nWe’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know - we’ll do our best to support you. Please email  for more on this.\nWho is NFP?\nWith over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:\nInsurance (helping them manage key risks)\nHealth and safety (supporting them to build a safer workplace for their employees)\nEmployee benefits (helping them reward their people more successfully)\nHR, people and talent (supporting employers and their people to thrive through changes and challenges)\nWhat you’ll love about working here\nworking in a multifaceted, fast-paced organisation in an exciting industry\nthe opportunity to do globally impactful work from day one\nlearning from industry and business line specialists with decades of experience\na huge variety of projects to work on and challenges to address\nour People First culture, which illustrates our dedication to your wellbeing and development, not just as an employee but as a human being\na rich suite of employee benefits and out-of-work perks","description_format":"text","description_chars":7140,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-09T10:35:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T13:20:00Z"},"pay":null,"html_url":"https://alion.io/job/nfp-operational-risk-coordinator","json_url":"https://alion.io/job/nfp-operational-risk-coordinator.json","meta":{"generated_at":"2026-11-09T13:20:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2476261},"rest":"https://alion.io/mcp/rest/get_company?id=2476261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnfp-operational-risk-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnfp-operational-risk-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnfp-operational-risk-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nfp-operational-risk-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnfp-operational-risk-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3959368}},{"tool":"search_jobs","arguments":{"company":"nfp.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3959368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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