{"id":2614338,"url":"https://alion.io/job/nfp-senior-claims-handler","title":"Senior Claims Handler","company":{"id":2476261,"name":"NFP","domain":"nfp.co.uk","url":"https://alion.io/company/nfp-co-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":88},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T11:46:19Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T15:46:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Posting Description\nWe’re hiring for a Senior Claims Handler to support our growing Commercial Insurance team in Birmingham!\nTo keep up with our growth in the UK and Ireland, we are recruiting for a Senior Claims Handler to join our Commercial Insurance team. You will be responsible for maintaining your own caseload of claims and act as a technical referral point for less experienced handlers, ensuring complex claims are handled effectively. You will also be responsible for managing the claims' relationship with clients, ensuring they receive outstanding advocacy throughout the process.\nWe’re looking for someone with:\n5-10 years’ experience in commercial insurance claims handling, ideally within a broker, carrier, or adjusting environment\nA strong technical knowledge of policy wordings and coverage interpretation\nPrevious experience working with SME clients across various sectors\nA proven track record of managing complex, high-value, or contentious claims\nExcellent negotiation and client advocacy skills\nThe ability to mentor and support less experienced team members\nStrong communication and relationship-building skills\nA professional and insightful communication style, both written and verbal\nConfidence in meeting with clients, adjusters, Insurers etc., both virtually and face to face\nA proficiency in claims management systems (Acturis experience preferable) and Microsoft Office suite\nCert CII / Dip CII or working towards (preferred)\nA dedication to ongoing professional development\nUsing these skills, you’ll be:\nHandling complex and technical claims across multiple commercial lines, ensuring timely and accurate resolution\nInterpreting policy wordings and coverage issues through technical analysis.\nActing as a trusted advisor to clients through advocacy, guiding them through the claims process and advocating on their behalf with insurers and loss adjusters etc.\nCommunicating effectively with insurers, loss adjusters, solicitors, and other third parties to progress claims with strong collaborator management.\nWe’re committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let our Talent Team know - we’ll do our best to support you. Please email  for more on this.\nWho is NFP?\nWith over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:\nInsurance (helping them manage key risks)\nHealth and safety (supporting them to create a safer workplace for their employees)\nEmployee benefits (helping them reward their people more effectively)\nHR, people and talent (supporting employers and their people to thrive through changes and challenges)\nWhat you’ll love about working here\nworking in a multifaceted, fast-paced organisation in an exciting industry\nthe opportunity to do globally impactful work from day one\nlearning from industry and business line specialists with decades of experience\na huge variety of projects to work on and challenges to tackle\nour People First culture, which illustrates our dedication to your wellbeing and development, not just as an employee but as a human being\na rich suite of employee benefits and out-of-work perks","description_format":"text","description_chars":3316,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-15T11:46:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nfp-senior-claims-handler","json_url":"https://alion.io/job/nfp-senior-claims-handler.json","meta":{"generated_at":"2026-10-16T19:09:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2476261},"rest":"https://alion.io/mcp/rest/get_company?id=2476261"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnfp-senior-claims-handler"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnfp-senior-claims-handler"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnfp-senior-claims-handler"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nfp-senior-claims-handler\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnfp-senior-claims-handler"}]}