{"id":745372,"url":"https://alion.io/job/ngeneration-customer-relationship-manager","title":"Customer Relationship Manager","company":{"id":678622,"name":"nGeneration","domain":"ngeneration.co.uk","url":"https://alion.io/company/ngeneration-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":18,"ghost_share":0,"stale_share":0.056,"repost_share":0,"time_to_fill_p50_days":118,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tipton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":42834},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-01-21T00:00:00Z","employer_posted_date":"2026-01-21","last_verified_at":"2026-10-27T08:35:07Z","board_verified":true,"closed_at":null,"days_open":279,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":279},"description":"Company Overview:\nJoin nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.\nPosition Overview:\nAs a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.\nKey Objectives:\nServe as the liaison between the customer and the nGeneration Managing Director.\nEnsure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.\nMain Responsibilities:\nManage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.\nMeasure, monitor, and make recommendations for improvement of the customer service delivery experience.\nAttend customer head office on a weekly basis as required.\nAct as an escalation point for support issues from the customer.\nPrepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.\nArrange and chair weekly internal management departmental meetings.\nAttend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.\nKey Tasks:\nDevelop and maintain customer relationships on a day-to-day basis with all key stakeholders.\nAct as the first point of contact for customer requests, queries, and escalations.\nDevelop an in-depth knowledge of the customer, their brands, aims, and objectives.\nUnderstand nGeneration’s contractual obligations to ensure compliance at all times.\nThoroughly investigate customer complaints and provide recommendations for improvement.\nIdentify opportunities for revenue growth for nGeneration.\nRequirements\nSkills and Attributes:\nPrevious experience in a field-based IT implementation or field service role preferred.\nPrevious experience in EPOS, a good understanding of technology in hospitality.\nUnderstanding of IT implementation or field service roles within the hospitality or retail industry.\nStrong verbal and written communication skills.\nConfident and outgoing personality with the ability to work under pressure.\nExcellent project management, planning, and organisational skills.\nPositive attitude with a can-do approach to problem-solving.\nHigh attention to detail and ability to work both independently and as part of a team.\nCompetent in Microsoft Excel, Word, and Outlook.\nBenefits\nRemuneration and Conditions:\nSalary: £32,000 per annum\nFull-time, Permanent position\nWorking hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am - 5:30 pm.\nExpenses reimbursed in line with company policy\n28 Days Holiday including Bank Holidays\nContributory Workplace Pension scheme\nEmployee recognition awards and benefits","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-11T13:59:36Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":279,"expected_fill_days":118,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":42834,"is_top_pay":false},"html_url":"https://alion.io/job/ngeneration-customer-relationship-manager","json_url":"https://alion.io/job/ngeneration-customer-relationship-manager.json","meta":{"generated_at":"2026-10-27T09:13:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678622},"rest":"https://alion.io/mcp/rest/get_company?id=678622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fngeneration-customer-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fngeneration-customer-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fngeneration-customer-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ngeneration-customer-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fngeneration-customer-relationship-manager"}]}