{"id":745362,"url":"https://alion.io/job/ngeneration-epos-tech-implementer-trainer","title":"EPOS Tech Implementer / Trainer","company":{"id":678622,"name":"nGeneration","domain":"ngeneration.co.uk","url":"https://alion.io/company/ngeneration-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":91,"open_postings":15,"ghost_share":0.067,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":154,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tipton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25214,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":33391},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-06T00:00:00Z","employer_posted_date":"2026-02-06","last_verified_at":"2026-10-15T06:44:22Z","board_verified":true,"closed_at":null,"days_open":251,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":251},"description":"The Role\nWe’re looking for a proactive, customer focused individual to support the installation and implementation of retail and hospitality EPOS equipment. The role also involves the coaching and support of staff from a variety of backgrounds, including pubs, restaurants, kitchens and cafes. This would suit an individual who enjoys being on the road, having a variety of work environments and is customer driven. Full support and training will be provided to successful applicants.\nThis role also includes a company car.\nSummary of Main Responsibilities and Activities\nAttend customer sites in line with your schedule of works to conduct implementation services.\nConduct system coaching and training in line with the specification of the customer IT solutions.\nProvide Go Live Support to the management and staff of the site.\nComplete all site-specific documentation to include site sign off and report site issues to Project Hub.\nBuild excellent customer relationships whilst on site.\nComply with all company business processes and procedures.\nConducting other tasks within the business may be required from time to time.\nCandidate Requirements:\nFull UK Manual Driving License\nEPOS Experience\nHospitality IT Experience\nCustomer Service Skills\nUnderstanding of IT Hardware\nWilling to travel\nAbout the Company\nnGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK.\nnGeneration also boasts a '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as on-site repairs, support hub, staging and warehousing. All of the 'behind the scenes' staff are based at the HQ location, working smartly to provide the implementers with the best support and help to do the job effectively and efficiently.\nRequirements\nWorking Away:\nYou will be required to stay away overnight when the time to attend site is early ,or, when the site is a significant distance from your home, or, when you are required to work in a specific geographical area for a consecutive number of days. The company will centrally arrange, and book accommodation and overnight subsistence can be claimed via the company expense procedure.\nJob Type: Permanent.\nSalary: £25,214.00 per year\nAPPLY TODAY\nBenefits\nBenefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, we offer a comprehensive range of benefits. These include:\n Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.\n 28 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.\n Company Events and Team Parties and Events: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.\n Company Car: A high quality, fully expensed company car will be provided, covering business fuel, insurance, maintenance, and road tax for business and personal use. This benefit offers substantial savings.","description_format":"text","description_chars":3458,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-11T13:59:36Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.36,"age_days":251,"expected_fill_days":154,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":33391,"is_top_pay":false},"html_url":"https://alion.io/job/ngeneration-epos-tech-implementer-trainer","json_url":"https://alion.io/job/ngeneration-epos-tech-implementer-trainer.json","meta":{"generated_at":"2026-10-15T09:09:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678622},"rest":"https://alion.io/mcp/rest/get_company?id=678622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fngeneration-epos-tech-implementer-trainer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fngeneration-epos-tech-implementer-trainer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fngeneration-epos-tech-implementer-trainer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ngeneration-epos-tech-implementer-trainer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fngeneration-epos-tech-implementer-trainer"}]}