{"id":745373,"url":"https://alion.io/job/ngeneration-field-service-administrator","title":"Field Service Administrator","company":{"id":678622,"name":"nGeneration","domain":"ngeneration.co.uk","url":"https://alion.io/company/ngeneration-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":18,"ghost_share":0,"stale_share":0.056,"repost_share":0,"time_to_fill_p50_days":118,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tipton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25557,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":34210},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Maps","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-01-02T00:00:00Z","employer_posted_date":"2026-01-02","last_verified_at":"2026-11-03T03:56:08Z","board_verified":true,"closed_at":null,"days_open":305,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":305},"description":"nGeneration are looking for an enthusiastic and personable Field Service Administrator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.\nThe ideal candidate should have previous experience working in an administrative role.\nScheduling or first-line help desk analyst experience is desirable but not essential.\nA successful Field Service Administrator will have various pre-requisite skills that typically include:\n Experience working with software such as google maps, word, outlook and excel\n Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.\n Have organisational abilities along with experience of working in a pressurised environment.\n Ability to quickly resolve any scheduling and SLA conflicts.\n Professionalism to communicate in a polite and professional manner with peers.\n Ability to work autonomously, prioritising own workload and acting on own initiative.\n A good understanding of UK geography is required.\n Well versed in IT, you will have an understanding of network alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.\nShift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.\nJob Types: Full-time, Permanent\nPay: £25,557.00 per year\nRequirements\nSoftware Proficiency: Experience with Google Maps, Word, Outlook, and Excel.\nCustomer Service: Excellent skills, timely and accurate communication.\nOrganisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.\nConflict Resolution: Quickly resolve scheduling and SLA conflicts.\nProfessional Communication: Polite and professional interaction with peers.\nAutonomous Working: Prioritise workload and act on own initiative.\nGeographical Knowledge: Understanding of UK geography.\nBenefits\nBenefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:\n Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.\n Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.\n Long Service Awards: Rewarding our employee's with service awards.","description_format":"text","description_chars":2871,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-09-11T13:59:36Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.38,"p_room":0.28,"age_days":305,"expected_fill_days":118,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":34210,"is_top_pay":false},"html_url":"https://alion.io/job/ngeneration-field-service-administrator","json_url":"https://alion.io/job/ngeneration-field-service-administrator.json","meta":{"generated_at":"2026-11-03T08:14:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11784,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678622},"rest":"https://alion.io/mcp/rest/get_company?id=678622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fngeneration-field-service-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fngeneration-field-service-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fngeneration-field-service-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ngeneration-field-service-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fngeneration-field-service-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":745373}},{"tool":"search_jobs","arguments":{"company":"ngeneration.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":745373},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}