{"id":2915239,"url":"https://alion.io/job/ngeneration-field-service-planning-coordinator","title":"Field Service Planning Coordinator","company":{"id":678622,"name":"nGeneration","domain":"ngeneration.co.uk","url":"https://alion.io/company/ngeneration-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":92,"open_postings":18,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":154,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tipton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27178,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":36380},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Maps","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-20T10:32:40Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T03:24:28Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"nGeneration are looking for an enthusiastic and personable Field Service Planning Coordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our engineers, your friendly and helpful demeanour is crucial, you will also coordinate and schedule our field service engineers, manage workloads and logistics, communicate accurately and promptly with customers and colleagues, and quickly resolve scheduling or SLA conflicts while prioritising your workload and acting on your own initiative in a pressurised environment.\nRequirements\nThe ideal candidate should have previous experience working in an administrative role, although this is not essential.\nExperience with scheduling field service or similar operational work is required. First-line help desk analyst experience is desirable but not essential.\nA successful Field Service Co-ordinator will have various pre-requisite skills that typically include:\nExperience working with software such as Google Maps, Word, Outlook and Excel.\nExcellent customer service skills, alongside the ability to communicate accurately and in a timely manner in an operational support environment.\nHave organisational abilities along with experience of working in a pressurised environment.\nAbility to quickly resolve any scheduling and SLA conflicts.\nProfessionalism to communicate in a polite and professional manner with peers.\nAbility to work autonomously, prioritising own workload and acting on own initiative.\nAvailable to work a three-days-on, three-days-off rolling rota with 12-hour shifts.\nEligible to work in the United Kingdom.\nAble to work on-site in Tipton, West Midlands, UK.\nA good understanding of UK geography is desirable.\nWell versed in IT, Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.\nBenefits\nBenefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:\nPay: £27,178.00 per year\nTraining: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.\nCompany Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.\nLong Service Awards: Rewarding our employee's with service awards.","description_format":"text","description_chars":2638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","IT Help Desk & Service Desk"],"lifecycle":[{"event":"open","at":"2026-10-20T10:32:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":154,"reasons":["conf:2","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":36380,"is_top_pay":false},"html_url":"https://alion.io/job/ngeneration-field-service-planning-coordinator","json_url":"https://alion.io/job/ngeneration-field-service-planning-coordinator.json","meta":{"generated_at":"2026-10-24T05:08:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678622},"rest":"https://alion.io/mcp/rest/get_company?id=678622"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fngeneration-field-service-planning-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fngeneration-field-service-planning-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fngeneration-field-service-planning-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ngeneration-field-service-planning-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fngeneration-field-service-planning-coordinator"}]}