{"id":2738993,"url":"https://alion.io/job/ngrok-software-engineer-iiisenior-infrastructure-platform","title":"Software Engineer III/Senior, Infrastructure Platform","company":{"id":42198,"name":"ngrok","domain":"ngrok.com","url":"https://alion.io/company/ngrok-blog","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":186300,"max":227700,"currency":"USD","period":"year","gross":null,"usd_annual":227700},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"C++","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"Go","optional":false},{"name":"gRPC","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Nginx","optional":false},{"name":"Okta","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Protobuf","optional":false},{"name":"Rust","optional":false},{"name":"Terraform","optional":false},{"name":"Twilio","optional":false},{"name":"Amazon EC2","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Buildkite","optional":true},{"name":"Datadog","optional":true},{"name":"Helm","optional":true},{"name":"Honeycomb","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-16T15:49:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T06:06:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About ngrok Inc.\nngrok is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. Instead of cobbling together nginx, NLBs, VPNs, model routers, and oodles of other tools, developers solve every networking problem with one gateway. Doesn’t matter if they’re sharing localhost or running AI workloads in production.\nWe're trusted by more than 9 million developers at companies like GitHub, Okta, HashiCorp, and Twilio. What started as a way to put your local app on a public URL has grown into a universal gateway for API delivery, AI inference, device fleets, and site-to-site connectivity. It’s the same ngrok that millions of developers have loved and leaned on every day for years, now with the power to run production traffic at scale.\nA few things you should know:\nWe are obsessed with our pets, Viper sunglasses and Bufo (yes, the toad)\nWe have a designated Chief Emoji Officer - they are vital to our success!\nWe like software that’s serious and culture that’s not\nStill reading? Good. There's more below worth your time.\nAbout the Infra Platform Team\nThe Infra Platform team builds the systems ngrok engineers rely on to build, deploy, and operate ngrok itself. We think about infrastructure the way software engineers think about software: APIs, abstractions, automation, reliability, and developer experience.\nWe own the internal platform that keeps engineering productive and production stable. That includes build systems, deployment workflows, infrastructure tooling, service reliability, and the glue that connects it all together. Our work touches nearly every engineer at the company, which means when we improve something, everyone feels it.\nYou’ll work on systems with real production load, latency constraints, and reliability requirements. We run a modern stack built primarily around Go, PostgreSQL, gRPC, Kubernetes, Terraform, Protobuf, nix, and AWS. Most of our infrastructure and application code lives in a monorepo powered by extensive code generation and internal tooling that makes complex workflows feel surprisingly manageable.\nThis is the team people come to when things are scaling, failing, deploying too slowly, or generally behaving like distributed systems tend to behave.\nWhat You’ll Actually Do\nBuild and improve the engineering platform: You’ll work on the systems engineers use every day to develop, test, deploy, and operate ngrok. Better tooling, smoother workflows, fewer sharp edges.\nTreat infrastructure like software: You’ll automate operational workflows, improve reliability, and build systems that scale cleanly under production load. SRE and DevOps problems solved with software engineering discipline.\nImprove the developer experience: You’ll contribute to builder tools, deployment systems, CI/CD infrastructure, and internal abstractions that make engineers faster and safer when shipping changes.\nHelp keep production healthy: You’ll participate in maintaining high uptime and operational excellence by improving observability, reliability, and incident response processes.\n Raise the engineering bar: You’ll mentor teammates, contribute technical direction, and help evolve the architecture and operational maturity of the platform over time.\nYou Might Be a Great Fit If…\nYou have 3+ years of experience as a software engineer\nYou’ve built and operated distributed systems in AWS or other cloud environments\nYou’re comfortable in a statically typed, compiled language such as Go, Rust, C++, or Java (with bonus points for Go)\nYou think operational problems are engineering problems\nYou care deeply about developer experience and scalable systems design\nYou enjoy understanding how systems fail, recover, and evolve over time\nExtra credit if you’ve worked with:\nKubernetes, Terraform, nix, PostgreSQL, Kafka, or gRPC\nObservability platforms like Datadog or Honeycomb\nInternal developer platforms or builder tooling\nNetworking, infrastructure, or security-focused systems\nTech Stack\nngrok runs entirely on AWS. Engineers develop by using remote development tools and/or ssh to connect to remote EC2 environments that run a full Kubernetes cluster of the ngrok stack, closely mirroring production. The codebase is primarily Go and TypeScript. We use Postgres for persistence, Kafka for streaming, Protobuf for service boundaries, and Kubernetes, Terraform, Helm, and Buildkite to operate and ship reliably. React is used for user interfaces, and GitHub supports our development workflows and remembers everything.\nLocation\nThis is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.\nSponsorship\nAll candidates must be US-based, and legally authorized to work in the United States.\nAt this time, ngrok is unable to provide visa sponsorship for this position. Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship.\nCompensation\nJob Title\nSenior Software Engineer\nTier 1 (SF, LA, Seattle, NYC): $202,500 - $247,500\nTier 2 (rest of US): $186,300 - $227,700\nSoftware Engineer III\nTier 1 (SF, LA, Seattle, NYC): $180,000 - $220,000\nTier 2 (rest of US): $165,600 - $202,400\nJob level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.\nFull Time Employee Benefits\nHealth stuff that actually matters. Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents. Mental health and well-being support included, because taking care of your brain is as important as taking care of your teeth.\n Retirement matching that doesn't suck. 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you.\nActually flexible time off. We say \"open, flexible vacation policy\" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough.\n Parental leave that's realistic. Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering-however your family grows).\nMoney to keep growing. Annual professional development budget for books, courses, conferences, or whatever helps you level up. Plus an annual home office/desk stipend to make your workspace not terrible.\nWork from wherever. Co-working space stipend if you want to get out of your house but aren't near our SF office.\nLunch on us. 2x+ per week for employees onsite at our San Francisco office. Free food tastes better.\n Company offsites. Twice a year we get the whole team together. It's part strategy, part bonding, part excuse to hang out with Bufo (the toad).\n Regular feedback and fair compensation. Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises, no waiting around for performance conversations.","description_format":"text","description_chars":7246,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Flexible vacation policy","Home office","Parental leave","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Integration & API Management","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-10-16T20:06:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":227700,"is_top_pay":true},"html_url":"https://alion.io/job/ngrok-software-engineer-iiisenior-infrastructure-platform","json_url":"https://alion.io/job/ngrok-software-engineer-iiisenior-infrastructure-platform.json","meta":{"generated_at":"2026-10-18T07:14:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":42198},"rest":"https://alion.io/mcp/rest/get_company?id=42198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fngrok-software-engineer-iiisenior-infrastructure-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fngrok-software-engineer-iiisenior-infrastructure-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fngrok-software-engineer-iiisenior-infrastructure-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ngrok-software-engineer-iiisenior-infrastructure-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fngrok-software-engineer-iiisenior-infrastructure-platform"}]}