{"id":2232180,"url":"https://alion.io/job/nhpri-org-senior-configuration-management-analyst","title":"Senior Configuration Management Analyst","company":{"id":2505995,"name":"NHPRI.org","domain":"nhpri.org","url":"https://alion.io/company/nhpri","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-10T21:09:34Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-31T22:42:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"The Senior Configuration Management Analyst is senior level position responsible for the analysis, design, build, testing, implementation, and maintenance of system configuration to support business requirements and optimize system functionality. This position is responsible for identifying areas of automation and enhancement to support and improve internal workflows, review system capabilities, and identify gaps and limitations. In addition, this role is responsible for ensuring adherence to the system development lifecycle and maintenance of all supporting documentation. The role requires strong analytical and problem-solving skills, the ability to work independently and proactively as well as demonstrated skills in providing excellent customer service. Extensive knowledge of all aspects of heath care operations workflow and terminology is also required.\nDuties and Responsibilities\nThe duties for this position include, but are not limited to the following items:\nCollaborate with business areas to understand financial impact to the organization for approved Medical Cost Action projects\nTriage, research, and resolve escalated issues within industry standard timeframes to meet service level agreements\nResponsible for identifying areas of unused/underutilized system functionality to support business initiatives\nPerform post-implementation audits to ensure configuration aligns with current business requirements and process \nAs required, facilitate and lead meetings and selected workgroups\nMentor and train Configuration Analysts on configuration best practices\nAssist management in in onboarding new hires, acting as onboarding buddy, and leading training sessions\nAssist management with oversight of augmented staff by tracking performance, escalating issues, etcServe as a key resource in facilitating the gathering of business and technical requirements in addition to test cases for all configuration changes\nWork with corporate project stakeholders and Business Analyst to formulate and communicate business requirements and scope of project\nWork with various business areas at different levels within the organization to translate business requirements into technical specifications documents and also act as liaison to translate technical questions and processes into a format the business can understand\nAnalyze business requirements and objectives and perform system configuration analysis, design, coding, and unit testing following established processes, standards and procedures\nDevelop and maintain a library of standard operational procedures for all configuration tasks, including but not limited to creating and configuring benefit plans using best practice\nExecute the build and implementation of benefit plan adjudication rules\nPerform all configuration changes within multiple test environments, coordinating with testing and project teams to establish timelines and project planning in an effort to maintain the integrity of the environment in use \nResponsible for configuration in depth research, review, and creation of claims data to validate configuration output is performing as expected\nHandle the change control process when configuration results do not match expected outcome, partners with Business Analyst and Testing team to find solutions as needed \nDevelop and execute multiple unit test cases and complete Configuration Control Framework documentation to support configuration audit requests\nAct as a liaison between business stakeholders and technical teams to validate and translate unit, positive, negative and regression testing results and any remediation necessary \nCoordinate and document all configuration activity for change control and auditing\nResponsible for coordination of production turnover of all configuration work upon business owner sign off as well as post-production validation\nResponsible for the Configuration Management Promotion process for HealthRules, Optum CES, and Burgess Source and other systems as needed\nServe as subject matter expert for root cause analysis and issue resolution, by providing guidance on system limitations and functionality\nDevelop proof of concepts prototype configuration to support business requirements and develop documented solutions and processes\nIdentify gaps between business expectations and system limitations and suggest configuration improvements or streamlined maintenance processes and techniques\nResponsible for completing Peer Quality review of configuration updates\nCoordinate with the Neighborhood Application Support ticket tracking and bringing to resolution any software, configuration, EDI, CES tickets that require updates to the test or production environments\nPerform business analysis duties for designated corporate projects and maintenance requests\nOversee process development and documentation for any new or altered functionality or business process. This will also include facilitating an annual audit of actual business processes versus what is documented\nIdentify potential areas of automation and aid in re-engineering the underlying business processes\nRecommend and maintain standards for development of business cases and their documentation\nCoordinate multiple simultaneous projects and initiatives, while maintaining business as usual tasks.\nOther duties as assigned\nQualifications\nQualifications\nRequired:\nBachelor’s degree or a minimum of nine (9) years of relevant work experience and background equating to the degree in a health care setting \nMinimum of five (5) years of business analysis and system configuration experience (or comparable skill set) working in a healthcare setting \nDemonstrated working knowledge of health care operations including but not limited to authorizations, benefits, enrollment, provider contracting, fiscal operations and claims adjudication\nDemonstrated working knowledge of system development life cycle processes\nExperience in identifying solutions to resolve design issues and to effectively communicate these solutions to the project manager/supervisor as well as stakeholders\nExperience in translating the results of design sessions into configuration requirements \nExperience in user acceptance testing based on business and configuration requirements\nExceptional ability to identify and track issues and drive them to a conclusion \nDemonstrated ability in leading process improvement initiatives \nExperience producing project artifacts to include status reports, business requirements, non-technical design documents, etc. \nExcellent interpersonal skills, including the ability to work across the organization and to interact, influence and negotiate effectively at all levels of management\nDemonstrated ability to manage multiple priorities simultaneously in a deadline driven environment with accurate resource and time estimates\nConfident team builder and leader with strong motivational skills. Adept in problem solving and resolving conflict\nProficient in Microsoft Office Suite - Word, Excel, PowerPoint, Visio, Outlook, SharePoint\nPreferred:\nBachelor’s Degree in Health Care or Technology\nExperience with Optum CES claim editing software \nExperience with the Health Rules Payor Transactional System\nWorking knowledge of State and Federal insurance programs\nWorking knowledge of standard billing practices\nWorking knowledge of CMS mandates and guidelines\nCertified Professional Coder certification\nExperience with JIRA\nExperience with SQL queries\nExperience with Burgess Source\nNeighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.","description_format":"text","description_chars":7747,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-10T21:09:34Z"},{"event":"close","at":"2026-10-14T05:00:26Z"},{"event":"reopen","at":"2026-10-14T09:59:02Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.802,"p_room":0.75,"age_days":20,"expected_fill_days":28,"reasons":["conf:21","win:late"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nhpri-org-senior-configuration-management-analyst","json_url":"https://alion.io/job/nhpri-org-senior-configuration-management-analyst.json","meta":{"generated_at":"2026-11-01T00:41:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1228,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2505995},"rest":"https://alion.io/mcp/rest/get_company?id=2505995"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnhpri-org-senior-configuration-management-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnhpri-org-senior-configuration-management-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnhpri-org-senior-configuration-management-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nhpri-org-senior-configuration-management-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnhpri-org-senior-configuration-management-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2232180}},{"tool":"search_jobs","arguments":{"company":"nhpri.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2232180},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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