{"id":2544444,"url":"https://alion.io/job/nhs-dorset-it-infrastructure-specialist","title":"IT Infrastructure Specialist","company":{"id":1792166,"name":"NHS Dorset","domain":"nhsdorset.nhs.uk","url":"https://alion.io/company/nhsdorset","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dorchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":49387,"max":56515,"currency":"GBP","period":"year","gross":null,"usd_annual":74311},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-14T14:34:05Z","employer_posted_date":null,"last_verified_at":"2026-10-14T14:34:05Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Please also refer to the attached detailed Job\r\nDescription.\nThe IT Infrastructure Specialist is responsible for\r\ndelivering highquality 3rd line technical support, maintenance, and\r\nenhancement to the ICB and GP IT infrastructure. The post holder provides\r\nexpert handson technical skills across, networks, cloud platforms (Azure),\r\nidentity management, telephony, storage, backup, and endpoint systems. They\r\nensure that core digital infrastructure remains reliable, secure, well-maintained, and aligned to defined standards. The role supports\r\nthe Senior Infrastructure Lead in implementing service improvements, resolving\r\ncomplex technical issues, and ensuring infrastructure services enable safe and\r\neffective patient care across primary care and corporate environments. \nWorking Patterns and Location:\nWe work in a flexible and\r\ninclusive way to best support our colleagues, communities and partners. This\r\nmeans your role may involve a mix of working from different locations, including\r\nICB offices, partner organisations, and community settings, as well as working\r\nfrom home. Some aspects of your role will require you to work in placemeeting\r\nface to face with colleagues, patients, partners and providersto build\r\nrelationships, understand local needs and support the delivery of high-quality\r\ncare. At other times, you will be able to work more flexibly, including\r\nremotely, depending on the needs of the role and the work being carried out. We\r\naim to support a healthy worklife balance while ensuring we remain visible,\r\nconnected and responsive to the communities we serve. You will be expected to\r\nwork with your manager and team to agree a working pattern that supports both\r\nservice delivery and your wellbeing. \nKey accountabilities:\nDeliver advanced technical support for core infrastructure\r\ntechnologies including networks, servers, storage, cloud services (Azure) and\r\nidentity platforms.\nCarry out incident investigation and resolution, escalating\r\nto the Infrastructure Lead where appropriate.\nImplement technical changes, updates, patches, firmware\r\nupgrades, and configuration adjustments in line with change control processes.\nMaintain secure configurations, adhering to cyber security\r\npolicies, baselines and guidance issued by the Infrastructure Lead and Cyber\r\nSpecialist.\nSupport service continuity by contributing to backup\r\noperations, disaster recovery tests, resilience improvements and incident\r\nrecovery.\nMaintain detailed and accurate infrastructure documentation,\r\ndiagrams, inventories and technical records.\nProactively monitor system performance, capacity, and\r\navailability, raising risks or improvement opportunities.\nContribute specialist knowledge to digital projects,\r\nmigrations, upgrades and technical implementation tasks.\nSupport asset lifecycle management including network\r\nhardware refresh, equipment deployment and secure disposal.\nMaintain the end user devices base images.\n\nParticipate in an out-of-hours or extended support rota when\r\nrequired to support major incidents or essential maintenance.\n\n Job description\n\n Job responsibilities\n Please also refer to the attached detailed Job\r\nDescription.\nThe IT Infrastructure Specialist is responsible for\r\ndelivering highquality 3rd line technical support, maintenance, and\r\nenhancement to the ICB and GP IT infrastructure. The post holder provides\r\nexpert handson technical skills across, networks, cloud platforms (Azure),\r\nidentity management, telephony, storage, backup, and endpoint systems. They\r\nensure that core digital infrastructure remains reliable, secure, well-maintained, and aligned to defined standards. The role supports\r\nthe Senior Infrastructure Lead in implementing service improvements, resolving\r\ncomplex technical issues, and ensuring infrastructure services enable safe and\r\neffective patient care across primary care and corporate environments. \nWorking Patterns and Location:\nWe work in a flexible and\r\ninclusive way to best support our colleagues, communities and partners. This\r\nmeans your role may involve a mix of working from different locations, including\r\nICB offices, partner organisations, and community settings, as well as working\r\nfrom home. Some aspects of your role will require you to work in placemeeting\r\nface to face with colleagues, patients, partners and providersto build\r\nrelationships, understand local needs and support the delivery of high-quality\r\ncare. At other times, you will be able to work more flexibly, including\r\nremotely, depending on the needs of the role and the work being carried out. We\r\naim to support a healthy worklife balance while ensuring we remain visible,\r\nconnected and responsive to the communities we serve. You will be expected to\r\nwork with your manager and team to agree a working pattern that supports both\r\nservice delivery and your wellbeing. \nKey accountabilities:\nDeliver advanced technical support for core infrastructure\r\ntechnologies including networks, servers, storage, cloud services (Azure) and\r\nidentity platforms.\nCarry out incident investigation and resolution, escalating\r\nto the Infrastructure Lead where appropriate.\nImplement technical changes, updates, patches, firmware\r\nupgrades, and configuration adjustments in line with change control processes.\nMaintain secure configurations, adhering to cyber security\r\npolicies, baselines and guidance issued by the Infrastructure Lead and Cyber\r\nSpecialist.\nSupport service continuity by contributing to backup\r\noperations, disaster recovery tests, resilience improvements and incident\r\nrecovery.\nMaintain detailed and accurate infrastructure documentation,\r\ndiagrams, inventories and technical records.\nProactively monitor system performance, capacity, and\r\navailability, raising risks or improvement opportunities.\nContribute specialist knowledge to digital projects,\r\nmigrations, upgrades and technical implementation tasks.\nSupport asset lifecycle management including network\r\nhardware refresh, equipment deployment and secure disposal.\nMaintain the end user devices base images.\n\nParticipate in an out-of-hours or extended support rota when\r\nrequired to support major incidents or essential maintenance.\n\n Person Specification\n\n Experience\n\n Essential\n\n Please also see attached Person Specification.\n\n Customer Services.\n\n Desktop operating systems and applications.\n\n Desktop/office applications.\n\n Data backup and recovery technologies.\n\n Computer & Peripheral devices, server operating systems. \n\n NHS Information Governance.\n\n Data Protection and Caldicott Principles.\n\n Broad range of technical skills and experience across a range of disciplines within IT and networking systems.\n\n Windows Server, TCPIP, Active Directory, Group Policy, RADIUS, Certification Authority.\n\n Cloud platforms e.g. Azure, Office 365, Cisco Meraki.\n\n Change Management within complex IT projects.\n\n Good communication and reliability.\n\n Ability to prepare and produce concise yet insightful communications for dissemination to stakeholders.\n\n Proven experience of providing a customer service function.\n\n Ability to use informed persuasion to influence others.\n\n Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.\n\n Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.\n\n Numerate and able to understand complex technical issues.\n\n Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate.\n\n Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.\n\n Ability to supervise Team members and third-party contractors as required.\n\n Able to work with, suppliers and contractors.\n\n Ownership of issues.\n\n Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.\n\n The promotion of equality of opportunity and good working relations (providing practical leadership).\n\n Self-motivated.\n\n Demonstrates honesty and integrity and promotes organisational values.\n\n Embrace change, viewing it as an opportunity to learn and develop.\n\n Qualifications\n\n Essential\n\n Please also see attached Person Specification.\n\n Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.\n\n Significant experience of successfully operating in a sensitive environment.\n\n Evidence of continued professional development.\n\n Experience successfully handling highly complex IT operational issues\n\n Person Specification\n\n Experience\n\n Essential\n\n Please also see attached Person Specification.\n\n Customer Services.\n\n Desktop operating systems and applications.\n\n Desktop/office applications.\n\n Data backup and recovery technologies.\n\n Computer & Peripheral devices, server operating systems. \n\n NHS Information Governance.\n\n Data Protection and Caldicott Principles.\n\n Broad range of technical skills and experience across a range of disciplines within IT and networking systems.\n\n Windows Server, TCPIP, Active Directory, Group Policy, RADIUS, Certification Authority.\n\n Cloud platforms e.g. Azure, Office 365, Cisco Meraki.\n\n Change Management within complex IT projects.\n\n Good communication and reliability.\n\n Ability to prepare and produce concise yet insightful communications for dissemination to stakeholders.\n\n Proven experience of providing a customer service function.\n\n Ability to use informed persuasion to influence others.\n\n Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.\n\n Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making.\n\n Numerate and able to understand complex technical issues.\n\n Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate.\n\n Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.\n\n Ability to supervise Team members and third-party contractors as required.\n\n Able to work with, suppliers and contractors.\n\n Ownership of issues.\n\n Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.\n\n The promotion of equality of opportunity and good working relations (providing practical leadership).\n\n Self-motivated.\n\n Demonstrates honesty and integrity and promotes organisational values.\n\n Embrace change, viewing it as an opportunity to learn and develop.\n\n Qualifications\n\n Essential\n\n Please also see attached Person Specification.\n\n Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.\n\n Significant experience of successfully operating in a sensitive environment.\n\n Evidence of continued professional development.\n\n Experience successfully handling highly complex IT operational issues\n\n Employer details\n\n Employer name\n NHS Dorset\n\n Address\n\n NHS Dorset Integrated Care Board\n\n County Hall\n\n Colliton Park\n\n Dorchester\n\n Dorset\n\n DT1 1XJ\n\n United Kingdom\n\n Employer's website\n\n https://nhsdorset.nhs.uk/ (Opens in a new tab)\n\n Employer details\n\n Employer name\n NHS Dorset\n\n Address\n\n NHS Dorset Integrated Care Board\n\n County Hall\n\n Colliton Park\n\n Dorchester\n\n Dorset\n\n DT1 1XJ\n\n United Kingdom\n\n Employer's website\n\n https://nhsdorset.nhs.uk/ (Opens in a new tab)\n\n Employer contact details\n\n For questions about the job, contact:\n\n Benjamin Peters\n\n \n\n Details\n\n Date posted\n 14 October 2026\n\n Pay scheme\n Agenda for change\n\n Band\n\n Band 7\n\n Salary\n\n £49,387 to £56,515 a year\n\n Contract\n Permanent\n\n Working pattern\n\n Full-time,\n\n Flexible working\n\n Reference number\n\n D9467-JD299\n\n Job locations\n\n NHS Dorset Integr...","description_format":"text","description_chars":15121,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Professional 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