{"id":3481952,"url":"https://alion.io/job/nhs-professionals-operations-manager","title":"Operations Manager","company":{"id":1860229,"name":"NHS Professionals","domain":"nhsprofessionals.nhs.uk","url":"https://alion.io/company/nhsprofessionals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hemel Hempstead, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":882},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T03:58:52Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T17:52:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About The Role\nAre you an Operations Manager Looking for a new Exciting Challenge?Do you have stakeholder management experience? \nIf so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.\nAs well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!\nWe are currently recruiting for an Operations Managers (Internally Known as Trust Operations Manager)37.5 Hours per Week / Monday - Friday on-site\nLocation: The main office is based in St Ann’s, Tottenham, with some local travel required. Remote working may be possible once settled into the role. A full UK driving licence and access to your own vehicle are essential for this position.\n As the responsible leader for the Trust you are key to the success of the team, you will establish strong working relationships with both the trust stakeholders and the flexible worker community, with the end goal of delighting our customers. You will play an Operational role for the filling of bank shifts and proactive recruitment of new members providing a bespoke service to our customers equipping the trust with a flexible workforce to work towards achieving excellent patient care.\nYou will be a confident experienced operations manager who will help the Delivery of Trust operational performance against targets in line with agreed budget. Delivery of service excellence and meeting agreed service KPIs. Be the First point of escalation for any Operational Services issues from the trust NHSP onsite team leadership and management, ensuring resource levels at appropriate capacity and capability.\nCarry out effective people processes to ensure high performing engaged, enabled and empowered teams. Ensure NHSP visibility within the Trust. Monitor flexible worker and Trust feedback ensuring it is consistently high and any areas of improvement are actively worked on as part of the continuous improvement initiative. Collaboration with Account Management to facilitate environment for service excellence and delivery.\n\nIn return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:\nAnnual Leave - We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!\nEmployee Discount Schemes - You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.\nStar of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.\nAbout The Candidate\nTo be successful in this role you will need to be able to demonstrate:\nStrong leadership skills and stakeholder management\nExceptional communication skills both written and verbal.\nProven experience of managing and leading a high performing team and able to motivate and engage a team\nExperience of performance management and development of team members\nExperience of managing operational delivery and KPI achievement.\nExperience of developing operational plans.\nExperience of presenting operational plans and achievements to stakeholders.\nExperience of budget management Change management skills within a complex environment.\nAbility to effectively manage complex complaints Collaborative working across professions and services; both internal and external.\nAbout Us\nIn return for your commitment, we will offer you some fantastic benefits:\nGenerous annual leave allowance - 27 days per year, plus bank holidays\nA commitment to talent management & development\nStar of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers\nPension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme\nLife Assurance\nGroup Income Protection\nWellbeing Programme\nEmployee Assistance Programme\nEmployee Engagement & discounts platform\nAbout Us:\nNHS Professionals (NHSP)run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.\nWe are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.\nSkills\nEmployers - NHS, General Skills - Change Management, General Skills - Recruitment, General Skills - IT, Client Facing - Account Management , Job Titles - Recruitment Manager, Key Skills - People Skills, Team Leader - Leadership, Key Skills - Client Relationship Management , Training - Facilitation skills, Training - Coaching and developing, Project Management - Change, , Project Management - Relationship Management, Project Management - Stakeholder Management, General Skills - Operations , Job Titles - Operations Manager","description_format":"text","description_chars":5483,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-10-29T20:22:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:3","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/nhs-professionals-operations-manager","json_url":"https://alion.io/job/nhs-professionals-operations-manager.json","meta":{"generated_at":"2026-10-31T20:38:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32469,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860229},"rest":"https://alion.io/mcp/rest/get_company?id=1860229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnhs-professionals-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnhs-professionals-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnhs-professionals-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nhs-professionals-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnhs-professionals-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3481952}},{"tool":"search_jobs","arguments":{"company":"nhsprofessionals.nhs.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3481952},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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