{"id":2124829,"url":"https://alion.io/job/nhsprofessionals-customer-service-advisor","title":"Customer Service Advisor","company":{"id":1860229,"name":"NHS Professionals","domain":"nhsprofessionals.nhs.uk","url":"https://alion.io/company/nhsprofessionals","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dartford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:06:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T12:08:20Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About The Role\nIf you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.\nJoin us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.\nWe are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)\nLocation - role requires travel to multiple Trust sites across the Kent area (Mainly North Kent)\nFull-Time 37.5 Hours per Week\n£25,890 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits\nThis is a fixed-term contract, which will run until 30 September 2027.\nIn this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role - every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.\n\nIn return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:\nAnnual Leave - We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!\nEmployee Discount Schemes - You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.\nStar of the Month! - Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.\nWe are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.\nAbout The Candidate\nThe aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.\nWe are looking for candidates with:\nKey to success in this role is to establish strong working relationships and to be able to prioritise tasks.\nCustomer service experience in an environment where delighting the customer is the core focus\nAdministration experience\nAbility to deal with high volume internal and external customer enquiries and conflicting priorities\nAdvanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers\nProactive approach to relationships and trouble shooting\nAbility to manage time and workload effectively\nPrioritising conflicting workloads\nCandidate must have own car \nAbout Us\nIn return for your commitment, we will offer you some fantastic benefits:\nGenerous annual leave allowance - 27 days per year, plus bank holidays\nA commitment to talent management & development\nStar of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers\nPension - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme\nLife Assurance\nGroup Income Protection\nWellbeing Programme\nEmployee Assistance Programme\nEmployee Engagement & discounts platform\nAbout Us:\nNHS Professionals (NHSP)run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.\nWe are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.","description_format":"text","description_chars":4446,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Healthcare Staffing"],"lifecycle":[{"event":"open","at":"2026-10-09T00:28:55Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":11,"expected_fill_days":20,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nhsprofessionals-customer-service-advisor","json_url":"https://alion.io/job/nhsprofessionals-customer-service-advisor.json","meta":{"generated_at":"2026-10-13T14:19:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860229},"rest":"https://alion.io/mcp/rest/get_company?id=1860229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fnhsprofessionals-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fnhsprofessionals-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fnhsprofessionals-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/nhsprofessionals-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fnhsprofessionals-customer-service-advisor"}]}