{"id":1981168,"url":"https://alion.io/job/niagara-bottling-customer-service-manager","title":"Customer Service Manager","company":{"id":1785724,"name":"Niagara Bottling","domain":"niagarawater.com","url":"https://alion.io/company/niagarawater","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":41,"ghost_share":0,"stale_share":0.951,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Diamond Bar, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":123641,"max":176189,"currency":"USD","period":"year","gross":null,"usd_annual":176189},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-10-06T23:36:35Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T21:50:03Z","board_verified":false,"closed_at":"2026-10-19T21:50:03Z","days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.\nConsider applying here, if you want to:\nWork in an entrepreneurial and dynamic environment with a chance to make an impact. \nDevelop lasting relationships with great people. \nHave the opportunity to build a satisfying career.\nWe offer competitive compensation and benefits packages for our Team Members.\nCustomer Service ManagerThe Customer Service Manager is responsible for the processes and systems related to the servicing of customers and support of sales staff and the rest of the supply chain team. This position would be responsible for the delivery of administrative and operational assistance, through supervisors, designed to promote revenue growth, productivity, above average service metrics and exceptional levels of customer satisfaction. They will be responsible for providing team members with the appropriate training and tools to direct and motivate their success.Essential Functions\nDevelop and implement solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement\nCollaborate with other department managers and supervisors and prioritize collective efforts towards resolving critical customer issues\nGuide, coach, and help develop skills and knowledge of Customer Service Team Supervisors, CSRs and provides direction regarding team member focus on tasks and projects through day-to-day coaching\nDevelop and manage relationships with customers and Sales Team Members including responding to emails and phone calls and participating in customer visits\nResponsible for maintaining minimum service metric standard for overall customer base and top 60 specifically.\nParticipate in development and execution of strategic planning for new customers, new items, new packaging, new facilities or other organizational changes as they relate to Customer Service\nImprove customer service quality results by:Studying, evaluating, and re-designing processes\nEstablishing and communicating service metrics\nMonitoring and analyzing results\nImplementing changes as needed\n\nMake effective independent decisions representing day-to-day issues that do not require team discussion, input, or agreement\nContinually update job and industry knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations\nList if any travel is required using percentage of time:0-5% - on average travels only a few times a year\n\nPlease note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.\nQualifications:\nMinimum Qualifications:6 Years - Experience in Field or similar manufacturing environment\n6 Years - Experience in Position\n6 Years - Experience managing people/projects\n\n*experience may include a combination of work experience and education\nPreferred Qualifications:10+ Years- Experience in Field or similar manufacturing environment\n10+ Years - Experience working in Position \n10+ Years - Experience managing people/projects\n\n*experience may include a combination of work experience and education\nCompetencies\nThis position embodies the values of Niagara’s LIFE competency model, focusing on the following key drivers of success:\nLead Like an OwnerManages a safe working environment, accurately documents safety related training, and effectively communicates safety incidents\nProvides strategic input and oversight to departmental projects\nMakes data driven decisions and develops sustainable solutions\nSkilled in reducing costs and managing timelines while prioritizing long run impact over short term wins\nMakes decisions by putting overall company success first before department/individual success\nLeads/facilitates discussions to get positive outcomes for the customer\nMakes strategic decisions which prioritize the needs of the customer over departmental/individual goals\n\nInnovACTContinuously evaluates existing programs and processes, and develops new initiatives to increase efficiency and reduce waste\nCreates, monitors, and responds to departmental performance metrics to drive continuous improvement\nCommunicates a clear vision, organizes resources effectively, and adjusts the strategy as needed when managing change\n\nFind a WayDemonstrates ability to think analytically and synthesize complex information\nEffectively delegates technical tasks to subordinates\nWorks effectively with departments, vendors, and customers to achieve organizational success\nIdentifies opportunities for collaboration in strategic ways\n\nEmpowered to be GreatMakes hiring decisions primarily based on culture fit and attitude, and secondarily based on technical expertise\nEngages in long term talent planning\nProvides opportunities for the development of all direct reports\nUnderstands, identifies, and addresses conflict within own team and between teams\n\nCompetencies\nIntermediate knowledge of and experience with Microsoft Word, Excel, Access, and Outlook.\nStrong business acumen\nProven leadership qualities\nStrong problem solving/ analysis abilities\nKnowledge of Process ManagementAbility to identify, suggest and implement process improvements\n\nOutstanding Customer/Client Focus\nStrong Technical Capacity\nStrong verbal and written communication skillsSpeaks clearly and persuasively in positive or negative situations; demonstrates presentation skills. \nWrites clearly and informatively; presents numerical data effectively; able to read and interpret written information. \n\nStrong relationship building skills internally and externally\nDetail oriented and accurate\nTeamwork Orientation - collaborates well in a group and contributes in reaching shared goalsContributes to building a positive team spirit; able to build morale and group commitments to goals and objectives\nInspires and motivates others to perform well; influences actions and opinions of others\nDisplays passion and optimism.\n\nSolution driven - Identifies and problem solves through high volume work load with urgency\nAbility to prioritize multiple tasks effectivelyTime management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks\nAble to delegate effectively\n\nChange Management - communicates changes effectively; builds commitment and overcomes resistance. \nAbility to manage multiple sources of information and make independent and timely decisions\nEducation\nMinimum Required: Associate's Degree in (Business Administration, Economics) or other related field\n\nPreferred: Bachelor's Degree in (Business Administration, Economics) or other related field\n\nCertification/License: \nRequired: N/A\nPreferred: N/A\nForeign Language \nRequired: NA\nPreferred: Elementary Proficiency, Spanish\nTypical Compensation Range\nPay Rate Type: Salary$123,641.54 - $176,189.21 / YearlyBonus Target: 10% Annual Benefits\nOur Total Rewards package is thoughtfully designed to support both you and your family:\nRegular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.\nPaid Time Off for holidays, sick time, and vacation time\nPaid parental and caregiver leaves\nMedical, including virtual care options\nDental\nVision\n401(k) with company match\nHealth Savings Account with company match\nFlexible Spending Accounts\nExpanded mental wellbeing benefits including free counseling sessions for all team members and household family members\nFamily Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements\nIncome protection including Life and AD&D, short and long-term disability, critical illness and an accident plan\nSpecial discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. \nTuition reimbursement, college savings plan and scholarship opportunities\nAnd more!\nhttps://careers.niagarawater.com/us/en/benefits\n* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.\nAny employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.\nEmployment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.","description_format":"text","description_chars":9242,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-06T23:36:35Z"},{"event":"close","at":"2026-10-19T21:50:03Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 94 · green card filings: 22","filings_12m":94,"filings_prev_12m":87,"green_card_filings_12m":22,"median_offered_wage_usd":120603,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":176189,"is_top_pay":true},"html_url":"https://alion.io/job/niagara-bottling-customer-service-manager","json_url":"https://alion.io/job/niagara-bottling-customer-service-manager.json","meta":{"generated_at":"2026-10-19T23:48:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2568,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1785724},"rest":"https://alion.io/mcp/rest/get_company?id=1785724"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fniagara-bottling-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fniagara-bottling-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fniagara-bottling-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/niagara-bottling-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fniagara-bottling-customer-service-manager"}]}