{"id":65068,"url":"https://alion.io/job/nice-devops-engineer-night-shift1000-pm-600-am","title":"DevOps Engineer- Night Shift(10:00 PM - 6:00 AM)","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":24,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":140000,"period":"year","method":"role_country_seniority_unknown","sample_n":188},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Bamboo","optional":false},{"name":"Bitbucket","optional":false},{"name":"Chef","optional":false},{"name":"CI/CD","optional":false},{"name":"CircleCI","optional":false},{"name":"CloudFormation","optional":false},{"name":"Concourse","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GitHub","optional":false},{"name":"Jenkins","optional":false},{"name":"JFrog Artifactory","optional":false},{"name":"Kubernetes","optional":false},{"name":"Layer 2","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Octopus Deploy","optional":false},{"name":"Oracle","optional":false},{"name":"Perl","optional":false},{"name":"PowerShell","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-06-16T09:42:58Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-16T20:42:00Z","board_verified":true,"closed_at":null,"days_open":122,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":122},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nAt NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nThe DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.\nYou will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations - someone who is equally comfortable in an incident bridge call and a sprint planning meeting.\n\nHow will you make an impact? \nDevOps & Automation\nDesign, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.\nBuild and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.\nManage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.\nCoordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.\nIdentify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.\nMaintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.\nCloud & Application Operations\nProactively monitor infrastructure and application health - including CPU, memory, file systems, databases, batch jobs, and network performance - and respond swiftly to anomalies.\nIdentify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.\nTroubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.\nPerform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.\nReview and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.\nProvide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.\nDocumentation, Communication & Governance\nMaintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.\nProduce metric reports and regular productivity/status updates for internal stakeholders and management.\nCommunicate proactively and clearly - both written and verbal - with internal teams, leadership, and customers on a daily basis.\nLiaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.\nWork efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.\nDemonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.\nHave you got what it takes?\nEducation & Experience\nBachelor's degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).\n2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.\nDemonstrated experience working as a contributor on a software engineering or platform team.\nTechnical Skills - Required\nStrong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.\nExperience writing scripting languages - Python, PowerShell, and/or Perl - for automation, monitoring, and tooling.\nExperience with distributed source control systems, preferably GitHub or BitBucket.\nSolid understanding of application server technologies including Tomcat and SSH-based remote management.\nDatabase experience with one or more of: SQL Server, Oracle, or MySQL - including querying, performance tuning, backup/restore, and lifecycle management.\nExperience with application debugging, performance analysis, and scalability assessment.\nFamiliarity with standard application security compliance and best practices.\nKnowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.\nExperience with Amazon Web Services (AWS) - core services for compute, storage, networking, and monitoring.\nTechnical Skills - Deep Knowledge in at Least One of:\nDatabase Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.\nLayer 2/3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.\nOperating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.\nVoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.\nYou will have an advantage if you also have:\nFamiliarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.\nExperience with release pipeline tooling - Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.\nExperience with Docker containers, microservices architecture, and container orchestration (Kubernetes).\nExperience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.\nExperience with Artifactory or similar artifact repository management.\nNICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.\nKnowledge of ETL processes and data pipeline management.\nCall centre or telecoms industry experience.\n\nWhat’s in it for you?\nLearn more about the Benefits at NICE \nJoin an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!\n About NICE \nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions\nKnown as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.\nNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. \nRequisition ID: 11153\nReporting into: Director, Cloud Operations CXone, EMEA\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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