{"id":65070,"url":"https://alion.io/job/nice-director-portfolio-solutions-engineering-anz","title":"Director, Portfolio Solution Engineering, ANZ","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":24,"ghost_share":0,"stale_share":0.583,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":284000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":291},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Prompt Engineering","optional":false},{"name":"RAG","optional":false}],"status":"live","first_seen_at":"2026-05-18T15:22:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-02T10:57:05Z","board_verified":true,"closed_at":null,"days_open":167,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nNiCE, the market leader in cloud-based contact center technology, is looking for an experienced Solution Engineering Director to lead an international team of and drive our CXone and Digital solutions into markets. The Director leads a team which works consultatively with prospects to identify their goals and business drivers and creatively design a solution that will meet the ever-growing demands of their contact center and Digital needs. This position would also support deep technical expertise associated with our CXone solutions, as well as lead and drive partners enablement. \nHow will you make an impact? \nOwn Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review\nLead on complex enterprise AI deals from first discovery through technical sign-off\nDesign and oversee POCs - including data requirements, model evaluation, integration architecture, and results framing\nCoach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning\nBuild repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products\nFeed structured field intelligence back into Product and GTM strategy\nRepresent the company at industry events and in customer advisory conversations\nHave you got what it takes?\n12-16 years in Pre-Sales, Solution Consulting, or Sales Engineering - 3+ years leading a team\nLast 2+ years hands-on in AI product Pre-Sales - not adjacent to it, in it\nWorking knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services\nAble to scope and run technically rigorous POCs without needing an engineer to translate\nCommercial fluency around AI pricing models - tokens, compute, licensing, and total cost of ownership conversations with procurement and finance\nDeep experience with complex, multi-stakeholder enterprise sales cycles\nA coach who leads by doing - you get in the deal, run the discovery, fix the demo, then debrief the team on why\nWhat’s in it for you?\n Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!\nEnjoy NICE-FLEX!\n At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.\nRequisition ID: 10929\nReporting into: Director, Portfolio Solution Engineering\nRole Type: People Management \n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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