{"id":4295129,"url":"https://alion.io/job/nice-hr-operations-specialist-2","title":"HR Operations Specialist","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":25,"ghost_share":0,"stale_share":0.52,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-14T00:45:47Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T00:51:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nAs an HR Operations Specialist, Americas, you will play a key role in ensuring HR operations across the region are accurate, compliant, scalable, and efficient. You will support employee lifecycle processes, maintain HR data integrity, conduct compliance and operational audits, and collaborate with cross-functional teams to continuously improve HR programs and processes.\nIn this role, you'll leverage HR technology, automation, analytics, and approved AI solutions to reduce manual work, improve data quality, and support operational excellence across the Americas.\nHow will you make an impact?\nMaintain accurate employee records and support timely employee lifecycle transactions across HR systems.\nConduct recurring HR data and process audits, reconcile information across systems, document findings, and drive resolution of identified issues.\nSupport compliance with applicable federal, state, provincial, and local employment laws, regulations, and company policies.\nPartner with HR Business Partners, Payroll, Benefits, Legal, HR Shared Services, Information Security, IT, Finance, and other stakeholders to resolve operational and compliance-related matters.\nSupport internal audits, due diligence activities, RFIs, and SOC 2 initiatives by coordinating documentation, responding to requests, tracking deliverables, and supporting remediation efforts.\nAssist in developing and maintaining HR policies, procedures, controls, process documentation, and knowledge resources.\nSupport HR systems including ADP, Oracle, and related technologies, ensuring data accuracy and process effectiveness.\nCreate reports, dashboards, and metrics that identify trends, risks, and process improvement opportunities.\nUtilize approved AI, automation, and analytics tools to streamline repetitive work while maintaining proper governance, privacy, and security controls.\nProvide second-level support for HR policy and process inquiries.\nCoordinate training initiatives with HR Business Partners and support regional and global HR projects, including process standardization and data migration efforts.\nContribute to continuous improvement initiatives that enhance scalability, efficiency, and employee experience.\nHave you got what it takes?\nBachelor's degree in Human Resources, Business Administration, Legal Studies, Data Analytics, or a related field preferred.\n1-3 years of experience in HR Operations, HR Administration, HR Compliance, HRIS, Payroll Operations, Audit, or a related HR function.\nFoundational knowledge of U.S. employment laws, HR compliance requirements, and employee data privacy practices.\nExperience working with HR systems such as ADP, Oracle, Workday, or similar platforms.\nStrong analytical, auditing, problem-solving, and organizational skills.\nAbility to identify discrepancies, analyze data, and clearly document findings and recommendations.\nProficiency with Microsoft Office applications, particularly Excel.\nExposure to Power BI, Microsoft Copilot, Power Automate, or similar reporting and automation tools is preferred.\nComfortable leveraging approved AI and automation technologies responsibly to improve efficiency and accuracy.\nStrong written and verbal communication skills with exceptional attention to detail.\nAbility to manage multiple priorities and meet deadlines in a fast-paced, global environment.\nProven ability to collaborate across functions while maintaining confidentiality and professionalism.\nYou will have an advantage if you also have:\nExperience supporting internal audits, external audits, compliance testing, controls documentation, evidence collection, RFIs, or SOC 2 activities.\nExperience with ADP, Oracle, Workday, ServiceNow, DocuSign, Power BI, Microsoft Copilot, Power Automate, or similar enterprise platforms.\nKnowledge of multi-state U.S. employment compliance, I-9 administration, employee records management, onboarding, offboarding, or HR shared services operations.\nFamiliarity with Canadian and/or Latin American employment practices.\nExperience developing reports, dashboards, automated workflows, AI prompts, or knowledge management resources.\nSHRM-CP, PHR, or coursework in HR compliance, audit, or employment law.\nSpanish and/or Portuguese language proficiency.\nWhat's in it for you?\nJoin an ever-growing, market-leading, global company where innovation, collaboration, and career growth are part of everyday life. You'll have the opportunity to work with talented professionals, leverage cutting-edge technology, and contribute to programs that support employees across the Americas while helping shape the future of HR operations at NiCE.\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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