{"id":2190932,"url":"https://alion.io/job/nice-it-technical-support","title":"IT Technical Support","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":24,"ghost_share":0,"stale_share":0.417,"repost_share":0.042,"time_to_fill_p50_days":59,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":343},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CentOS Stream","optional":true},{"name":"Debian","optional":true},{"name":"GCP","optional":true},{"name":"Red Hat","optional":true},{"name":"Ubuntu","optional":true}],"status":"live","first_seen_at":"2026-10-09T15:05:14Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T17:28:28Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nPosition Overview: \nAs an IT Technical Support Engineer, you will provide exceptional technical support to our local and remote employees and contractors. Candidates should have a good balance of technical and customer service skills and be passionate about technology and helping people. Strong customer service and troubleshooting skills are imperative, as is the ability to communicate technical information, both verbal and written to a wide range of end-users with varied technical skill levels. Works within a team that covers multiple geographies, using various communications channels to interact with the team and support users directly. Occasional travel and after-hours work may be required. \nEssential Functions and Responsibilities: \nProvides day-to-day technical support to employees for network infrastructure and internal systems software and hardware viasupport tickets, email, instant message, or phone. Installation, support, and upgrades of computer systems, including software and peripherals, and other related peripheral systems as it relates to the support of corporate IT systems and office facilities. \nFollow up on outstanding requests and ensure timely resolution. \nSNOW Support queue management and handling of more complex tickets (escalations). \nParticipate in knowledge transfer and Internal KB management. \nLarge Meeting (All Hands/Town Hall), and event support. \nProactively identify opportunities to streamline and automate processes and leverage data-driven insights to continuously improve team performance. \nParticipate in managing and monitoring internal assets to ensure accurate inventory records. \nParticipate in the development and implementation of information technology and infrastructure projects. \nAssist in processing purchase orders and interact with procurement and accounting staff for PO, shipping, and invoice processing. \nManage and maintain user access accounts and configure hardware as part of corporate on and off-boarding processes. \nOffer facilities support to NiCE office locations, including building, telco, network infrastructure, and Internet service provider management and supporting audio and video equipment in conference rooms. \nExecute assigned tasks related to internal projects as they arise. \nOther duties may be added and/or assigned as needed. \n Education/ Experience Requirements: \nBachelor’s degree in computer science, or associate degree plus two years of tech support experience or three plus years of tech. support experience as an IT Support Engineer. \nEffective communication in English is essential. \nKnowledge of and experience in desktop support, including Windows, Mac, and Linux systems. \nServer Administration (Windows) Virtual and Physical, Cloud-based and On-Prem. \nKnowledge of and experience supporting computer hardware and software, mobile devices (IOS and Android), and other peripherals such as Printers, Monitors, Docking Stations, Cameras, Scanners, and multi-function devices. \nExperience managing and maintaining Microsoft Active Directory Infrastructure environments, including the administration of user, computer, and service accounts. \nAptitude to learn quickly and effectively. \nManaging and maintaining Microsoft O365 enterprise accounts. \nSharp attention to detail and excellent organizational skills. \nAble to effectively communicate technical information to both technical and nontechnical personnel. \nThe person in this position is expected to be a self-starter who does not require much supervision, is resourceful, possesses a strong customer service attitude, and must work well in a team environment. \nNice to have: \nA basic understanding of Corporate IT technology solutions and infrastructure. \nSupport of a variety of computer operating systems, including Windows, MacOS, and various Linux OS distributions (Debian/Ubuntu, RedHat/CentOS) and possibly others. \nComputer hardware, mobile devices (IOS and Android) and other peripherals such as Printers, Monitors, Docking Stations, Cameras, Scanners, and multi-function devices. \nExposure to cloud technologies (AWS, Azure, and/or GCP). \nExposure to authentication Services (Active Directory). \nCompTIA A+, Net+, Security+ or equivalent. \nAdditional technical certifications are welcome. \n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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