{"id":1463147,"url":"https://alion.io/job/nice-lead-cloud-operations-engineer","title":"Lead Cloud Operations Engineer","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":20,"ghost_share":0,"stale_share":0.45,"repost_share":0.05,"time_to_fill_p50_days":59,"computed_at":"2026-10-01T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":173000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon EKS","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Chef","optional":false},{"name":"Configuration Management","optional":false},{"name":"DNS","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"PCI DSS","optional":false},{"name":"PowerShell","optional":false},{"name":"Puppet","optional":false},{"name":"Ubuntu","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-09-29T11:51:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-02T00:40:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nLead Cloud Operations Engineer\nAt NICE, we don't limit our challenges. We challenge our limits. Always.\nWe're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nAs a Senior Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, scalability, and performance of NICE's cloud and datacenter infrastructure. You will be responsible for administering and supporting complex production environments across AWS, Windows Server, Linux, VMware, and physical compute platforms.\nWorking as part of a highly skilled operations team, you will proactively monitor systems, resolve incidents, optimize infrastructure performance, and support business-critical services. This role combines cloud operations, systems engineering, infrastructure management, and datacenter support to ensure seamless service delivery and business continuity. \nHow will you make an impact?\nMaintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms. \nAdministering AWS resources and services to ensure security, availability, and operational excellence. \nDiagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.\nManaging Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services. \nAnalysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency. \nSupporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.\nParticipating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams. \nPerforming physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required. \nManaging user access and identity services through AWS IAM and other enterprise user management platforms.\nFollowing NICE operational standards, security requirements, policies, procedures, and code of ethics.\nHave you got what it takes?\nBachelor's degree in Computer Science, Business Information Systems, or a related field, or equivalent practical experience.\n5+ years of experience supporting large-scale production infrastructure environments. \n5+ years of hands-on Windows Server administration experience in enterprise production environments. \n5+ years of experience configuring and supporting server hardware and operating systems.\nStrong experience managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux. \nExperience performing Windows and Linux operating system patching and maintenance activities. \nStrong knowledge of Active Directory, Windows Domains, and DNS services.\nExperience operating within structured change management processes.\nProven ability to manage competing priorities in fast-paced production environments. \nStrong collaboration and communication skills with technical teams, business stakeholders, and leadership.\nYou will have an advantage if you also have:\nExperience supporting PCI-DSS and/or Cyber Essentials compliant environments.\nExperience with AWS EKS and ECS container platforms.\nExperience administering relational database environments.\nExperience with infrastructure automation and configuration management tools such as Chef, Ansible, or Puppet.\nExperience supporting SAN and NAS storage technologies. \nExperience working with Okta identity and access management solutions.\nExperience coordinating hardware replacements and vendor-managed infrastructure activities.\nExperience administering Cisco UCS environments.\nExperience monitoring and maintaining enterprise AWS environments.\nProficiency with PowerShell and other scripting languages used for automation and operational efficiency.\nWhat's in it for you?\nJoin an industry-leading cloud software company where innovation, collaboration, and continuous learning drive everything we do. At NICE, you'll have the opportunity to work with cutting-edge cloud technologies, contribute to highly available global platforms, and grow your career through exposure to complex technical challenges and internal mobility opportunities.\nAs part of our global engineering organisation, you'll collaborate with talented professionals who are passionate about technology, operational excellence, and delivering exceptional outcomes for our customers.\nEnjoy NICE-FLEX!\nAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work each week. Office days focus on collaboration, innovation, and strengthening connections with colleagues.\nAbout NICE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.\nKnown as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader in its domains, with more than 8,500 employees across 30+ countries. \nNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.\nRequisition ID: 11779\nReporting into: Director, Cloud Systems Engineering\nRole Type: Individual Contributor \n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.","description_format":"text","description_chars":7144,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","AI Agents","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-29T13:18:05Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":59,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/nice-lead-cloud-operations-engineer","json_url":"https://alion.io/job/nice-lead-cloud-operations-engineer.json","meta":{"generated_at":"2026-10-02T02:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2916,"day_limit":5000,"remaining_today":2084,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}