{"id":99782,"url":"https://alion.io/job/nice-lead-partner-success-implementation-engineer","title":"Lead Partner Success Implementation Engineer","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":29,"ghost_share":0,"stale_share":0.586,"repost_share":0.034,"time_to_fill_p50_days":55,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-04-27T15:29:35Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T09:32:43Z","board_verified":true,"closed_at":null,"days_open":181,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":181},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about? \nThe Lead Partner Success Implementation Engineer is an individual contributor lead-level, technical expert who plays a strategic role in driving partner success across implementation, readiness, and ongoing product adoption. This role owns advanced technical expertise, leads cross-partner escalated troubleshooting, sets technical standards through enhancement advocacy, and ensures partners are fully enabled to deploy, configure, and optimize the platform at scale. \nAs an experienced member of the team, this role drives partner enablement programs, mentors Implementation Engineers, provides technical direction to Partner Success Managers and TAMs, and contributes to operating rhythms, best-practice governance, and technical leadership across the partner ecosystem. \nHow will you make an impact \nTechnical Advocacy & Product Support \nDeliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness. \nChampion product enhancements, prioritizing complex partner needs and collaborating with internal engineering and product teams. \nLead critical and escalated support engagements to ensure timely resolution, drive root-cause analysis, and deliver optimal platform performance. \nImplementation Leadership \nOversee a portfolio of complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies. \nEnsure partners understand scalable deployment models, technical best practices, and long-term operational success strategies, and enforce implementation standards. \nGuide handoff from implementation to steady-state support by defining readiness criteria and ensuring smooth transition for partners and internal teams. \nCross-Functional Collaboration \nServe as a liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions. \nCollaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and build scalable adoption plans. \nCommunicate product updates, platform changes, and technical insights across partner-facing teams, influencing roadmap alignment and broader operational excellence. \nKnowledge Sharing & Best Practices \nCreate and share standardized best practices, technical playbooks, and lessons learned across partner accounts. \nLead internal knowledge-sharing sessions, coach Implementation Engineers, and elevate the technical capabilities of the Partner Success organization. \nContribute to enablement strategy, documentation, and training material to enhance partner readiness and technical proficiency. \nLead executive business reviews and represent partner technical needs in strategic planning forums. \nHave you got what it takes? \n7+ years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role. \nStrong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments, including driving systemic fixes. \nExceptional communication skills with the ability to translate highly technical concepts for diverse audiences, including executive stakeholders. \nProven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams, often without direct authority. \nAbility to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives. \nYou will have an advantage if you also have: \nExperience partnering with channel or reseller organizations \nExperience in a global technology or SaaS organization. Professional services, or Solution Delivery \nDeep knowledge of global partner ecosystems or channel/alliances strategy. \nFamiliarity with cloud architectures, API ecosystems, or enterprise deployment patterns. \nWhat’s in it for you? \nLearn more about the Benefits at NICE (Link which we will land up on benefits section \nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! \nEnjoy NICE-FLEX! \nAt NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. \nAbout NICE \nNICELtd.(NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. \nRequisition ID: 10746\nReporting into: Director, Partner Success\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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