{"id":65927,"url":"https://alion.io/job/nice-lead-site-reliability-engineer","title":"Lead Site Reliability Engineer","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":28,"ghost_share":0,"stale_share":0.571,"repost_share":0.036,"time_to_fill_p50_days":55,"computed_at":"2026-10-24T06:02:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":30},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Bicep","optional":false},{"name":"C#","optional":false},{"name":"ElasticSearch","optional":false},{"name":"Git","optional":false},{"name":"Grafana","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"CI/CD","optional":true},{"name":"FedRAMP","optional":true},{"name":"ISO 27001","optional":true},{"name":"Platform Engineering","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-05-06T09:46:54Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-24T16:27:04Z","board_verified":true,"closed_at":null,"days_open":171,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":170},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what's the role all about?\nHere at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.\nWe are currently expanding our Cloud Platform Engineering team to ensure we continue to offer exemplary service to our customers. This is a very hands-on role. You will be involved in ensuring our cloud platforms are observable, measurable, reliable, scalable, and maintainable. It’s likely that the successful candidate will have significant experience in a DevOps, SRE, Cloud Engineer, or Cloud Development role.\nNOTE - The successful candidate must have lived in the UK for 5 years and be eligible to obtain NPPV3 + Security Clearance. \nHow will you make an impact? \nAct as part of a team of SRE’s that act as the ‘gatekeepers’ of production and actively manage the work backlog and develop reliability improvements.\nLead investigations into root cause outages, performance, and cost issues.\nLead initiatives to develop the automation of low-value tasks balanced against project delivery demands.\nYou will provide technical leadership and to wider Cloud Operations and Support teams along with providing oversight to the products and services they support.\nCollaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets\nDevelop and configure monitoring dashboards and alerts in tools like Grafana and Azure Monitor.\nInstallation and configuration of Observability Platform including tools like Grafana, Prometheus, Azure Monitor, Open telemetry etc.\nDeveloping bicep modules for monitoring infrastructure and deploy it.\nOptimize system performance, cost, and security through regular reviews and tuning.\nDo you have what it takes?\nMust have 6+ years of experience in Site Reliability Engineering\nExcellent technical, analytical and troubleshooting skills\nExperience and in-depth knowledge of databases and data handling (MS-SQL, Elasticsearch, YML, JSON, XML)\nExperience with Azure cloud\nSignificant experience in programming or advanced scripting (Python, PowerShell, C# etc.)\nExperience with infrastructure/configuration as code and version control (ARM, BICEP, Git)\nStrong Experience managing monitoring, alerting and dashboarding platforms (Azure Monitor, Prometheus, Grafana, Elasticsearch)\nDemonstrable experience of supporting live cloud services and platforms\nExpert in developing queries for dashboards and alerting for microservices.\nExpertise in developing custom metrics for microservices\nCollaborate with DevOps and engineering teams to establish and enforce SLOs, SLAs, and error budgets.\nProduction experience with Kubernetes and containerization (AKS)\nExposure to Azure DevOps pipelines is desirable (CI/CD)\nStrong experience in infrastructure as a code, design and implementation strategies.\nExperience with AI (tools) to automate and accelerate is a plus.\nEfficient, effective, and respectful communication skills both with customers and within internal departments. Including,Good listener, able to identify and validate assumptions.\nAble to use effective questioning to confirm understanding of a customer problem and then provide help to solve it.\nMethodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment.\nMulti-tasking and time-management to prioritise and switch between varied tasks.\n\nSignificant experience in platform engineering, observability, and provisioning.\nProven ability to develop and implement a strategic vision for platform services, observability, and provisioning.\nStrong understanding of cyber security principles, governance, and compliance frameworks.\nStrong understanding and experience of cloud platforms, containerisation, and microservices architecture.\nBroad background across information technology with the ability to communicate clearly with non-security technical SMEs at a comfortable level.\nStrong proficiency in technical scoping, architecture design, and integration of security tools and processes.\nAbility to translate business needs into scalable, user-centric cloud solutions.\nExcellent communication and collaboration skills, with a focus thought leadership and solution development.\nExperience in both operational and transformation roles or a clear working understanding of both perspectives.\nKnowledge of compliance with relevant frameworks, including ISO 27001, Cyber Essentials + or FEDRAMP\nTooling\nKubernetes (Ideally AKS)\nAzure Devops Pipelines\nElasticsearch and Cloud Observability Stacks\nIAC (Bicep/Terraform)\nPowershell / C#\nBeneficial Certifications\nAZ 104\nAZ 305\nAZ 500\nAZ 700\nCKA\nRequisition ID: 10820\nReporting into: Director, Engineering, \nRole Type: Individual Contributor\n#LI-Hybrid \n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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