{"id":54354,"url":"https://alion.io/job/nice-lead-software-engineer-ai-cx","title":"Lead Software Engineer, AI","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":22,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-21T05:46:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":249000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1199},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Agile","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-04-22T07:23:26Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-22T03:00:23Z","board_verified":true,"closed_at":null,"days_open":182,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":181},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nWhat's the Role All About?\nThe Lead AI Software Engineer is a customer-facing, billable role responsible for implementing, configuring, and delivering AI-driven and Conversational AI solutions across the NICE CXone ecosystem. As a hands-on technical contributor, you will build integrations, configure conversational AI platforms, and ensure high-quality execution of project deliverables. \n How Will You Make an Impact? \nTechnical Implementation and Configuration: \nConfigure, customize, and deploy Conversational AI solutions aligned to defined business and technical requirements.\nBuild and maintain integrations using APIs, modern web technologies, and authentication standards.\nImplement, enhance, and optimize bot behaviors using conversational design and prompt engineering best practices.\nDevelop proofs of concept (PoCs) and production-ready solution components.\nSupport testing, validation, and go-live activities to ensure solutions are functioning as expected across customer environments. \nTechnical Problem Solving & Quality: \nDiagnose and resolve complex technical issues across SaaS applications, integrations, environments, and data flows.\nAdapt, extend, or refactor existing integrations and solution components to meet evolving customer needs.\nEnsure implementations meet quality, performance, security, and usability standards.\nProduce documentation including specifications, test cases, and deployment materials. \nCollaboration with Implementation Teams: \nPartner closely with Implementation Engineers, Consultants and Project Managers who lead discovery, requirements definition, and solution design.\nParticipate in customer workshops to clarify technical details, validate feasibility, and provide subject-matter input.\nMaintain clear and consistent communication across cross-functional delivery teams.\nHave You Got What It Takes? \nBachelor’s degree in technical or business field (e.g., Computer Science, Information Systems, Electrical Engineering) or equivalent work experience.\n7+ years of professional experience, with 3+ years in digital channels or AI/Bot software applications preferred.\nTechnical Skills:\nStrong proficiency in JavaScript; Python familiarity is a plus.\nSolid understanding of:\nREST API integration patterns\nModern authentication (OAuth2, OIDC, SAML)\nBrowser and web security (CORS, X Frame Options)\nHTML/CSS and front-end fundamentals\nAbility to interpret API documentation, implement PoCs, and troubleshoot integrations.\nStrong understanding of conversational UX, AI driven interfaces, and prompt engineering techniques.\nCommunication and Collaboration:\nClear, confident written and verbal communication skills.\nComfortable engaging with customers to explain technical concepts and implementation decisions.\nEffective collaborator during design discussions, code reviews, technical troubleshooting, and delivery execution.\nAuthored detailed design documents, functional requirements documents, test use cases, and deployment guides to support implementation and delivery.\nYou Will Have an Advantage If You Also Have: \nExperience designing and deploying enterprise-grade conversational flows and AI orchestration. \nExperience with NiCE CXone products or other cloud-based contact center platforms. \nExperience working with enterprise conversational AI platforms (e.g., NICE CXone, Kore.ai, Amelia, Dialogflow, or similar).\nExperience with monitoring, logging, and debugging tools for distributed systems.\nKnowledge of databases (SQL/NoSQL) and data integration patterns.\nExperience working in Agile/Scrum teams and participating in sprint planning and retrospectives.\nWhat’s in it for you?\nJoin an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! \nEnjoy NiCE-FLEX! \nAt NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. \nRequisition ID: 10592\nReporting To: Manager\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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