{"id":3275137,"url":"https://alion.io/job/nice-managed-operations-services-specialist","title":"Managed Operations Services Specialist","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":26,"ghost_share":0,"stale_share":0.654,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-26T12:04:07Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T22:38:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nAs a rapidly growing business, we are building the Managed Services team here in Manila. In this role, you will become both the client and NICE representative, acting as application administrator and implementation manager for customer requests. You are expected to be expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe. You will provide implementation, quality assurance and support to our new and existing clients globally.\nHow will you make an impact?\nActs as Application administrator responsible for Day 2 Move, Add, Change Requests for from\nclients of the CXone platform and its products.\nWorks closely with the TAMs, DSE and Expert Services and acts as Implementation manager\nBecome an expert in ContactEngine solution design consultancy and implementation\nWork with global teams to build, test and support customer journeys and conversations from\nspecification using our internal tooling\nLearn clients’ business processes to define and document requirements for automated\ntransactions of proactive customer journeys\nDocument End-to-End Application Integration Specifications\nConfigure, perform E2E testing, debug, and deploy the SaaS platform based on client\nrequirements\nDefine and implement ContactEngine customer journey optimization strategies by utilizing data\nanalytics in conjunction with a deep understanding of the ContactEngine transactional data model\nWrite queries in SQL and build reports and dashboards\nWrite and debug code snippets (in JavaScript)\nDesign and test APIsDe\nAssist with training of new implementation specialists\nProvide on-call support to global customers\nTo land this gig you need:\n3+ years experience in an implementation / professional services / consulting role\nGraduated with a degree in Computer Science / Business Analytics / Data Analytics / STEM type degree\nKnowledge of basic programming languages and data structures\nKnowledge of data analysis and SQL\nA keen problem solver with a passion for learning\nAbility to successfully work in a team-oriented, highly collaborative environment\nAmenable to work shifting schedules\nBonus Experience:\nIf you don't have these but are willing to learn, please apply:\nTechnical expertise in data structure extraction and summarization\nExperience with JavaScript, C#, SQL, HTML, CSS, Python\nExperience with integration tools\nApplication knowledge of Excel, Tableau (or similar BI tool)\nRequisition ID: 11930\nReporting into: Manager\nRole Type: Individual Contributor\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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