{"id":4068142,"url":"https://alion.io/job/nice-noc-engineer-sre-2","title":"NOC Engineer / SRE","company":{"id":6234,"name":"NICE","domain":"nice.com","url":"https://alion.io/company/nice","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":25,"ghost_share":0,"stale_share":0.48,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-11-11T05:49:22Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Datadog","optional":false},{"name":"DNS","optional":false},{"name":"Docker","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-11T10:09:01Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T12:24:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.\nSo, what’s the role all about?\nThe SRE - NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering-driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation.\nUnlike a traditional NOC analyst, an SRE-NOC is expected to engineer problems away, not just respond to alerts.\n\nHow will you make an impact?\nIncident Response & Operations\nAct as a primary or escalation responder in a 24x7 on-call rotation\nLead or support Major Incident (MI) response, including triage, mitigation, and resolution\nCoordinate across Engineering, Infrastructure, Security, and Product teams\nExecute and improve runbooks, playbooks, and escalation paths\nDrive blameless post-incident reviews (PIRs) and track corrective actions\n\nMonitoring, Alerting & Observability\nOwn service health monitoring across infrastructure, applications, and dependencies\nDesign and maintain alerting strategies that align with SLIs/SLOs\nReduce alert fatigue through signal-to-noise improvements\nBuild dashboards using tools such as:\nGrafana\nPrometheus\nDatadog / Splunk / CloudWatch\nReliability Engineering & Automation\nAutomate repetitive operational tasks to reduce manual toil\nImprove mean time to detect (MTTD) and mean time to resolve (MTTR)\nDevelop scripts and tools (Python, Bash, Go, etc.) to support NOC/SRE workflows\nImplement self-healing and auto-remediation where possible\nPartner with engineering teams to improve system design for reliability\n\nPlatform & Infrastructure Support\nSupport and troubleshoot:\nLinux-based systems\nCloud platforms (AWS, Azure, GCP)\nKubernetes / containerized environments\nAssist with capacity planning and availability reviews\nEnsure operational readiness for production releases\n\nHave you got what it takes?\nTechnical\nStrong Linux systems administration\nExperience with incident management and production support\nFamiliarity with:\nCloud infrastructure (AWS preferred)\nContainers & orchestration (Docker, Kubernetes)\nMonitoring/alerting platforms\nScripting or programming experience in Python, Bash, Go, or similar\nUnderstanding of networking fundamentals (DNS, TCP/IP, load balancing)\n\nOperational\nExperience working in 24x7 NOC or production operations environments\nAbility to handle high-pressure incidents calmly and effectively\nStrong written and verbal communication for incident coordination\nComfort working from runbooks-but improving them when they fall short\n\nPreferred / Differentiators\nExperience defining or operating to SLOs / SLIs\nPrior migration from traditional NOC → SRE model\nInfrastructure as Code experience (Terraform, Ansible, etc.)\nExposure to security, compliance, or regulated environments\n\nRequisition ID: 11770.\nReporting into: Manager, Network Operations.\nRole Type: Individual Contributor.\n About NiCE\nNICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. \nKnown as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. \nNiCE is proud to be an equal opportunity employer. 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